Sr Customer Service Representative

Motion; Madison Heights (MI); On-site; USD 55,000 - 75,000; Full time

Job summary

Motion Industries is seeking a Senior Customer Service Representative for an on-site role in Madison Heights, MI. You will respond to complex customer inquiries, provide quotes, and process orders to ensure customer expectations are met.

You will influence profitability through pricing decisions, build lasting customer relationships, and guide junior staff while maintaining strong product knowledge. You may also source products across inventories, determine the best shipping methods, and handle

Qualifications

• Reliability, organization and attention to detail required.
• Excellent written and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Excellent computer skills and proficiency with standard software.
• Excellent negotiation skills and strong product knowledge.

Responsibilities

• Responds to complex customer inquiries, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in.
• Influences gross profit through pricing within parameters.
• Adjusts non-contract pricing to meet customer demands while maximizing profit.
• Builds relationships to drive repeat business and improves processes.
• Maintains inventory for customers and expedites backorders as needed.
• Sourcing products across branch, DC, or supplier inventories.
• Determines cost-effective shipping methods for orders.
• May handle customer returns and be assigned to one customer.
• Provides coaching and guidance to less experienced staff.
• May be responsible for quality and safety in the branch.

Skills

Reliability

Attention to detail

Communication skills

Multi-tasking

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

## Sr Customer Service RepresentativeApply: On-Site: Madison Heights, MI, USA: Full time: Posted Today: R26\\_0000029934**SUMMARY:**Under limited supervision, the Senior Customer Service Representative responds tocustomer inquires and places customer orders to ensure customer expectations areaccurately determined and met. This role has in-depth knowledge of the company'sproducts and services. The Senior Customer Service Representative develops andbroadens relationships with customers to fully understand needs and wants. This roleprovides guidance and advice to less experienced Customer Service Representatives.**JOB DUTIES*** Responds to complex customer inquires regarding products, provides quotes, and handles order entry.* Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).* Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.* May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.* Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.* Orders items to ensure appropriate inventory levels are maintained for customers.* May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.* Expedites backorders. May pull inventory and prepare order for shipment to customer.* Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.* Determines the most cost effective shipping method for customer orders.* May handle customer returns.* May be assigned to one customer.* Provides coaching, guidance, and direction to less experienced Customer Service Representatives.* Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.* May be responsible for quality and/or safety in the branch.* Performs other duties as assigned.**EDUCATION & EXPERIENCE*** Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.**KNOWLEDGE, SKILLS, ABILITIES*** Reliability, organization, and attention to detail required.* Excellent communication skills including written, verbal, and listening.* Ability to multi-task and time management skills required.* Excellent computer skills.* Excellent negotiation skills.* Strong product knowledge.**PHYSICAL DEMANDS:****LICENSES & CERTIFICATIONS:** Excellent driving record preferred. All company vehiclesare subject to continuous video monitoring.**SUPERVISORY RESPONSIBILITY**: No Supervisory Responsibility**BUDGET RESPONSIBILITY**: NoCOMPANY INFORMATION:Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.