Customer Service Representative

Kelly Services; Danbury (CT); On-site; USD 26,000 - 37,000; Full time

Job summary

Kelly Services is seeking a Customer Service Representative to work onsite in Danbury, CT. The position is a contract through March 2027 with a pay rate of $23 per hour and hours Monday through Friday 8:30am–5pm.

You will be the first point of contact for customers, handling phone calls, emails, order entry, and quotes while delivering professional support. Prior experience is preferred but not required.

Qualifications

• HS diploma or equivalent required.
• Written and verbal English communication required.
• Familiar with CRM systems and basic software.

Responsibilities

• Respond to customer inquiries and process orders via multiple channels.
• Provide pricing, availability, tracking, and order status information.
• Generate invoices, packing slips, and certificates on request.
• Use shipment and billing systems to complete transactions.
• Initiate quotations using Salesforce CRM.
• Own unresolved issues and follow up promptly.
• Provide account coverage as needed and escalate when appropriate.

Skills

English proficiency

Phone support

Multi-tasking

CRM familiarity

Education

High school diploma

Tools

Salesforce CRM

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Representative to work at a premier customer in Danbury, CT. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

This is a contract until March 2027

Pay: $23/hr

Hours: Monday-Friday 8:30am-5pm

This position is ONSITE in Danbury, CT must be able to commute to Danbury, CT

Why you should apply to be a Customer Service Representative

• Join a top-notch team of over 54,000 professionals working with some of the world’s most beloved brands.
• Experience a culture that values growth, learning, diversity, equity, and inclusion.

What’s a typical day as a Customer Service Representative?

You’ll be the first point of contact for our customers. Your responsibilities will include managing phone calls, emails, order entry, and quoting, all while delivering professional and courteous customer support.

Key Responsibilities:

• Respond to customer inquiries and process orders through various channels (phone, internet, fax).
• Provide accurate information regarding pricing, availability, tracking, and order status.
• Generate and supply invoices, packing slips, and certificates upon request.
• Utilize our order shipment and billing system to process customer transactions.
• Initiate quotation requests using Salesforce CRM software.
• Take ownership of unresolved issues and ensure timely follow-up.
• Provide account coverage as needed.
• Escalate complex matters to Customer Service management when appropriate.

Qualifications:

• High school diploma or equivalent required.
• Proficiency in both written and verbal communication in English.
• Basic computer skills and willingness to learn new software programs.
• Previous customer service experience is preferred, but not mandatory.
• Ability to effectively prioritize tasks and manage multiple responsibilities.
• Familiarity with CRM systems and customer service practices is beneficial.
• Strong attention to detail and a proactive approach to tasks.

What happens next

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.