Customer Service Representative

Kelly Services; Carolina (PR); On-site; USD 13,000 - 18,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Telemedicine

Retirement savings plan

Paid holidays

Transit spending account

Paid sick leave

Job summary

Kelly Services in Carolina, PR is seeking a Customer Support Representative to provide phone-based customer service and support. The role operates on 1st shift from 8am to 5pm, Monday through Friday, with a focus on resolving inquiries and ensuring client satisfaction.

The ideal candidate communicates effectively in English and Spanish, has prior call center experience, and can multitask while delivering professional, courteous service.

Qualifications

• Previous call center customer service experience.
• Able to spend most of shift on the phone.
• Strong communication in English and Spanish.

Responsibilities

• Provide excellent customer service and support primarily over the phone.
• Handle incoming calls and address inquiries efficiently and professionally.
• Resolve issues, escalate when needed, and document interactions.
• Collaborate with team to ensure high client satisfaction.

Skills

Customer service

Bilingual Spanish-English

Job description

We’re seeking a Customer Support Representative to work at a leading organization in Carolina, PR.

Pay Rate: $11 per hour

Shift: 1st - Monday to Friday 8am - 5pm

What’s a typical day as Customer Support Representative? You’ll be:

• Providing excellent customer service and support primarily over the phone.

• Handling incoming calls and addressing customer inquiries efficiently and professionally.

• Resolving customer issues, escalating as needed, and documenting interactions.

• Collaborating with team members to ensure a high level of client satisfaction.

This job might be an outstanding fit if you:

• Have previous experience in customer service in a call center environments.

• Are comfortable spending most of your shift on the phone assisting customers.

• Are available for full-time, 1st shift hours.

• Possess strong communication in Spanish and English.

• Are detail-oriented and able to multitask effectively.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and affirmative action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.