Service Dispatch Coordinator

Kelly Services; Farmington (CT); Hybrid; USD 30,000 - 36,000; Full time

Benefits offered by this job

Hybrid work after training

Paid holidays

Transit spending account

Job summary

Kelly Services in Farmington, CT is seeking a Service Scheduler. The role involves coordinating regional field service engineers, evaluating technician fit, and communicating with customers regarding service requests. Hybrid work after training with in-office Tue-Thu.

Ideal candidates have strong communication skills, comfort with fast-paced environments, and proficiency in Outlook/Teams; SIS and SAP are a plus. Prior scheduling experience is beneficial.

Qualifications

• Strong communication skills, especially with high call volumes.
• Able to thrive in a fast-paced environment with shifting priorities.
• Proficient with Outlook and Teams; willingness to learn SIS and SAP.
• Solid follow-up and analytical abilities.
• Experience in customer service or a technical field is preferred.

Responsibilities

• Scheduling and overseeing regional field service engineers according to mission priority.
• Evaluating technical experience and location to dispatch the right technician.
• Communicating daily with customers regarding service requests.
• Reporting scheduling delays of critical machines to Service Management.
• Collaborating with other schedulers to ensure coverage.
• Working with technical support engineers and the regional service manager.
• Ensuring all missions are scheduled and equipped with tools and equipment.
• Managing paperwork and software completion for field technicians.

Skills

Scheduling

Customer communications

Technical coordination

Outlook & Teams proficiency

SIS & SAP familiarity

Tools

Outlook

Teams

SIS

SAP

Job description

Finding a job that fits your lifestyle isn't always easy. That's where Kelly® comes in. We're seeking a Service Scheduler to work at a premier manufacturing client in Farmington, CT. Sound good? Take a closer look below. We're here to help you find something great that works for you- so you won't miss a moment of what really matters in your life.

Salary/Pay Rate/Compensation: $22.00-$26.00/hr | Weekly Pay

Shift: Monday-Friday | 8:00AM-4:30PM | Full-Time

Why you should apply to be a Service Scheduler:

• Competitive pay and consistent hours.
• Opportunity to work in a dynamic, fast-paced environment with a leading industry organization.
• Hybrid work schedule after training- only 3 days in the office (Tuesday-Thursday).
• No required overtime, supporting work-life balance.
• Chance to expand your skills in scheduling, customer communications, and technical coordination.

What's a typical day as a Service Scheduler? You'll be:

• Scheduling and overseeing regional field service engineers according to mission priority.
• Evaluating technical experience and location to dispatch the right technician.
• Communicating daily and promptly with customers regarding their service requests.
• Reporting scheduling delays of critical machines to Service Management.
• Collaborating with other schedulers to ensure sufficient coverage.
• Working closely with technical support engineers and the regional service manager.
• Ensuring all missions are properly scheduled and equipped with necessary tools and equipment.
• Managing paperwork and software completion for field technicians.

This job might be an outstanding fit if you:

• Have strong communication and customer service skills, especially with high call volumes.
• Are comfortable handling fast-paced environments and shifting priorities.
• Have computer proficiency, specifically with Outlook and Teams; willingness to learn SIS and some SAP.
• Possess strong follow-up and analytical skills.
• Have prior experience in customer service or a technical concentration (minimum three years preferred).
• Prior scheduling experience is a plus, but not required.
• Are available to work a hybrid schedule after training, with in-office days Tuesday-Thursday.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly ® .

You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life- just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

Kelly Services is proud to be an Equal Employment Opportunity and Aff… We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.