Customer Service Representative

Kelly; Salinas (CA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Healthcare benefits

Retirement savings plan

Holiday pay and transit benefits

Paid sick leave

Job summary

Kelly is hiring a Customer Service Representative in Salinas, CA. You will serve as a key point of contact for customers and act as a liaison between customers, sales, and plant operations.

You will coordinate orders, help keep production and deliveries on track, and work across teams to provide a responsive, reliable customer experience. This role works under limited supervision on routine assignments and supports customers across one or more plants.

Qualifications

• Strong attention to detail and ability to follow established processes.
• A customer-first approach and clear, respectful communication.
• Collaboration skills and the ability to build productive working relationships.
• Sound problem-solving and judgment, including the ability to evaluate options and recommend solutions.

Responsibilities

• Create and validate item specifications and customer projects.
• Process customer orders and inquiries, coordinate production schedules, and help ensure delivery requirements are met.
• Monitor order activity and inventory; flag potential issues to the appropriate teams and customers.
• Coordinate outside purchases of services and materials needed for customer projects.
• Prepare reports and share relevant data with customers.
• Research customer quality concerns and support the Quality Manager in resolving routine issues.
• Coordinate with sales, credit and collections, pre-pricing, planning, production, shipping, and plant leadership.
• Review schedules and backlogs with operations teams to support on-time delivery.
• Help develop and train junior-level employees.
• Build customer specifications and review them with production teams to support efficient manufacturing.

Skills

Attention to detail

Customer-focused

Team collaboration

Communication skills

Problem solving

Job description

Location: Salinas, CA

Pay: $27 per hour

Schedule: Monday–Friday, 8:00 a.m.–5:00 p.m.

As a Customer Service Representative, you’ll serve as a key point of contact for customers and a liaison between customers, sales, and plant operations. You’ll coordinate orders, help keep production and deliveries on track, and work across teams to provide a responsive, reliable customer experience.

This role works under limited supervision on routine assignments and supports customers across one or more plants.

What You’ll Do

• Create and validate item specifications and customer projects.
• Process customer orders and inquiries, coordinate production schedules, and help ensure delivery requirements are met.
• Monitor order activity and inventory; flag potential issues to the appropriate teams and customers.
• Coordinate outside purchases of services and materials needed for customer projects.
• Prepare reports and share relevant data with customers.
• Research customer quality concerns and support the Quality Manager in resolving routine issues.
• Coordinate with sales, credit and collections, pre-pricing, planning, production, shipping, and plant leadership.
• Review schedules and backlogs with operations teams to support on-time delivery.
• Help develop and train junior-level employees.
• Build customer specifications and review them with production teams to support efficient manufacturing.

What Will Help You Succeed

• Strong attention to detail and ability to follow established processes.
• A customer-first approach and clear, respectful communication.
• Collaboration skills and the ability to build productive working relationships.
• Sound problem-solving and judgment, including the ability to evaluate options and recommend solutions.
• Organization, prioritization, and time-management skills in a fast-paced environment.
• A willingness to learn, take initiative, and set goals for your work.

Work Environment And Physical Requirements

This is primarily a sedentary, indoor role in a climate-controlled plant environment. The work may involve a noisy setting and requires following safety rules and regulations. You’ll frequently type, monitor computer systems, review and analyze data, and communicate verbally and in writing. The role may require processing information quickly and speaking loudly to be heard over background noise.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.

Get a complete career fit with Kelly.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.