Customer Service Representative

Kelly Services; Youngstown (OH); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

On-site work

Structured training and development

Paid holidays

Transit benefits

Job summary

Kelly Services is seeking a Customer Service Representative in Youngstown, OH (100% on-site) to join a premier eyewear retailer and manufacturer. The role offers a 6-month contract with a fixed schedule Monday–Friday, 8:00 AM–5:00 PM, at $17.00 per hour, providing an excellent opportunity to gain experience in optical retail and lens manufacturing.

You will handle calls, emails, and chats, enter orders accurately, and strive for one-call resolution while building product knowledge and promoting

Qualifications

• Experience guiding customers through calls, emails, and chats.
• Ability to enter orders accurately and maintain data quality.
• Strong verbal and written communication with a patient, solutions-driven attitude.

Responsibilities

• Provide exceptional customer care by handling calls, emails, and chats.
• Enter customer orders accurately and resolve inquiries.
• Demonstrate follow-through to achieve one-call resolution.
• Build knowledge of products, warranties, and company procedures.
• Document feedback and escalate as needed.
• Promote additional services and offers.
• Collaborate with teammates and supervisors.
• Participate in regular team meetings and training.

Skills

Customer service

Call center experience

Data entry accuracy

Active listening

Written communication

Job description

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we're here for you! We're seeking a Customer Service Representative to work at a premier eyewear retailer and manufacturer in Youngstown, OH . Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

Salary/Pay Rate/Compensation:

• $17.00 per hour

• Schedule: Monday – Friday, 8:00 AM – 5:00 PM

• Location: Youngstown, OH 44512 (100% On-Site)

• Position Type: 6-Month Contract

Why you should apply to be a Customer Service Representative:

• Competitive compensation at $17.00/hour with a dependable daytime schedule.

• Stable, 40-hour work week: 8:00 AM to 5:00 PM .

• Opportunity to gain valuable experience with an industry leader in optical retail and lens manufacturing.

• Structured ongoing training and professional development to help expand your skill set.

• Collaborative, supportive team environment focused on quality care and customer satisfaction.

What's a typical day as a Customer Service Representative? You'll be:

• Providing exceptional customer care by fielding incoming calls, entering customer orders accurately, and handling inquiries across multiple channels (phone, email, and chat).

• Engaging with clients in a friendly, empathetic, and professional manner while actively listening to questions and concerns.

• Demonstrating 100% follow-through on every customer commitment to achieve one-call resolution.

• Building in-depth knowledge of optical product portfolios, warranty terms, and company procedures.

• Documenting customer feedback and concerns immediately to facilitate prompt, satisfactory resolution or redirecting issues to appropriate departments.

• Proactively promoting additional services and current special offers.

• Collaborating with team members, supervisors, and department leaders to ensure complete customer satisfaction.

• Participating in regular team huddles, meetings, and continuous skill-building sessions.

This job might be an outstanding fit if you:

• Have strong verbal, written, and active listening communication skills.

• Bring prior experience in customer support, call center operations, or order processing.

• Maintain a positive, patient, and solutions-driven attitude with every customer interaction.

• Exhibit solid computer navigation skills with the ability to enter data efficiently with high accuracy.

• Are dependable and able to commit to the 8:00 AM – 5:00 PM on-site schedule in Youngstown, OH (44512).

• Can comply with facility safety requirements, including wearing closed-toe shoes .

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly ® .

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .

Kelly Services is proud to be an Equal Employment Opportunity and Affluent Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.