Customer Service Representative

Schaeffler; Danbury (CT); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Professional development

Wellness programs

Job summary

Schaeffler is seeking a customer service professional in Danbury, CT to manage order fulfillment and resolve logistics issues. You will respond to inquiries, communicate order status, and collaborate with sales and engineering teams to address requests for quotes and quality questions.

The role emphasizes proactive customer communication, adherence to quality standards, and delivering solutions that enhance satisfaction while supporting a fast-paced environment.

Qualifications

• Associate's degree or equivalent relevant customer service experience (1-3 years).
• Working knowledge of office technology: SAP, Outlook, Excel, etc.
• Phone/email etiquette with strong written and verbal communication.
• Excellent communication skills, both verbal and written.
• Time management, prioritization and multi-tasking in a fast-paced environment.
• US Person per export control requirements (22 C.F.R. 120.15).

Responsibilities

• Execute order fulfillment processes for an assigned customer group or product.
• Respond to inquiries and complaints and diagnose reasons for logistics issues.
• Maintain proactive communication with customers regarding order status.
• Expedite existing orders in response to inquiries from customers and sales.
• Collaborate with sales and internal teams to assist with quotes, engineering, and quality questions.
• Provide explanations and solutions to ensure customer satisfaction.
• Ensure services meet defined quality standards and processes.

Skills

Phone etiquette

Email etiquette

Communication skills

Time management

Multitasking

Education

Associate's degree

Tools

SAP

Outlook

Excel

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers’ inquiries and complaints and detect reasons for logistics problems arising.
• Maintain proactive communication with customers regarding order status
• Expedite existing orders in response to customer and sales inquiry
• Work directly with the sales team and internal departments as needed to assist customers with requests for quotes, engineering and quality issues/questions.
• Provide explanations and solutions to ensure customer satisfaction.
• Ensure that services delivered are in line with defined quality standards and processes.

Your Qualifications

• Associate's degree or equivalent relevant customer service experience (1-3 years)
• Working knowledge of office technology: Computer applications (SAP, Outlook, Excel, etc.)
• Phone/email etiquette
• Excellent communication skills, both verbal and written
• Time management skills, ability to prioritize and multi-task for working in a fast-paced environment
• Applicants must be authorized to work in the US without employment VISA or other sponsorship
• This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R.
• 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee

Our Offering

At Schaeffler, our success is driven by our employees. We value what you bring to our business, which is why we are committed to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives. This includes amongst others the following:

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and developmentprograms. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

See all of our benefits at: Schaeffler Benefits

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

Keywords: Supply Chain Management; Administration, Services & Support