Representative - Customer Service

Schaeffler Technologies AG & Co. KG; Fort Mill (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Professional development opportunities

Wellness programs

Job summary

Schaeffler is a global technology company with a rich engineering heritage and a strong manufacturing footprint in the United States. This role focuses on order fulfillment, responding to customer inquiries, and proactive logistics coordination for a defined customer group.

You will collaborate with multiple departments to address issues, drive improvements, and ensure high-quality service delivery. A manufacturing environment background and SAP proficiency are valued for success.

Qualifications

• Experience in customer service or accounts receivable is preferred.
• Ability to read reports and use data for analysis.
• Authorized to work in the US without sponsorship.

Responsibilities

• Execute order fulfillment for a defined customer group or product set.
• Respond to inquiries and complaints; diagnose logistics problems.
• Provide explanations and solutions to ensure customer satisfaction.
• Coordinate with other departments and external providers for corrective actions.
• Identify optimization areas in supply chain and logistics; report to leadership.
• Ensure services meet defined quality standards and processes.

Skills

Customer service

Communication skills

Time management

Prioritization

Data analysis

Tools

SAP

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

Your Qualifications

Required:

• Working knowledge of office technology
  • Computer applications (SAP, Outlook, Excel, etc.)
  • Phone etiquette
• Excellent communication skills, both verbal and written
• Time management skills and multi-tasking for working in a fast-paced environment
• Ability to prioritize
• Read reports and ability to use the data in reports for analysis
• External applicants must be authorized to work in the US without employment VISA or other sponsorship

Preferred:

• Proficient in SAP
• 2-3 years of customer service / accounts receivable experience in a manufacturing environment

At Schaeffler, our success is driven by our employees. We value what you bring to our business, which is why we are committed to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives. This includes amongst others the following:

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.