Customer Service Professional

Schaeffler; Seguin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Schaeffler in Seguin, Texas, is seeking a Customer Support specialist to enhance supply chain planning and control activities for automotive clients. You will analyze, calculate, and create concepts for continuous improvement of processes and procedures to ensure customer satisfaction.

Responsibilities include handling amendments, monitoring shipments, using SAP for tracking, and collaborating with customers and vendors.

Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration or similar.
• 0–5+ years of experience after graduation in customer service, account management, supply chain or logistics.
• Authorized to work in the US without visa sponsorship.
• SAP or similar ERP experience is highly preferred.

Responsibilities

• Provide exceptional customer service by supporting account amendments for deliverable orders.
• Monitor outbound and inbound shipments and orders, identify errors, and resolve issues with customers.
• Use SAP to track shipments, spot discrepancies, and drive process improvements.
• Analyze processes, identify deficiencies, and recommend fixes.
• Plan and oversee non-routine, multi-function projects or processes.
• Collaborate with customers, contractors, or vendors to ensure fulfillment.

Skills

Customer service

Account management

Supply chain knowledge

Logistics

Education

Bachelor's degree in Supply Chain Management, Business Administration or similar

Tools

SAP

Job description

General Information

Customer Support for supply chain planning and control activities. Optimize processes to ensure customer satisfaction. Analyze, calculate, and create business or functional concepts for continuous improvement of processes and procedures.

Your Responsibilities

• Provide exceptional customer service by supporting account amendments related to deliverable orders for our automotive clients, ensuring seamless fulfillment as a supplier.
• Proactively and reactively monitor both outbound and incoming shipments and orders, identifying errors and collaborating with customers to resolve issues promptly.
• Utilize the ERP system (SAP) to track shipments, spot discrepancies, and contribute to ongoing process improvements.
• Analyze processes, identify deficiencies, recommend fixes, and create recommendations
• Contribute to the implementation of standards and practices
• Contribute to improvement projects using professional scientific or technical methods
• Perform focused and specialized in-depth analyses and calculations
• Research, evaluate, and validate information
• Advise management in your area of expertise
• Contribute to overall solutions and support team results
• Plan and oversee non-routine, multi-function projects or processes
• Manage repetitive project or business processes
• Cooperate responsibly with customers, contractors, or vendors

Your Qualifications

• Bachelor’s degree in Supply Chain Management, Business Administration or similar
• 0-5+ years experince post graduation within customer service or account management or supply chain or logistics
• Applicants must be authorized to work in the US without employment visa or other sponsorship
• SAP or similar ERP System experince (Highly Preferred)

Salary Classification: SG9

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.