Specialist - Sales and Customer Service

Schaeffler; Fort Mill (SC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching

Schaeffler Academy

Wellness programs

Job summary

Schaeffler Group USA Inc. is seeking a Customer Service Specialist in Fort Mill, SC. You will be the primary contact for key accounts, handling inquiries, orders, and coordination across multiple departments to ensure accurate, timely deliveries.

The role requires 3+ years of industrial customer service, strong communication skills, and proficiency with ERP systems such as SAP and Salesforce. On-site work and a comprehensive benefits program are included.

Qualifications

• Associate degree required; relevant work experience may substitute.
• 3+ years in customer service in industrial product distribution or manufacturing.

Responsibilities

• Serve as main contact for key accounts and build strong relationships.
• Address inquiries, complaints, and issues to ensure customer satisfaction.
• Process orders from key accounts accurately and timely.
• Coordinate with leadership and departments to fulfill requirements.
• Provide regular updates on order status and product availability.

Skills

Customer service

Communication

ERP systems

Microsoft Office

Reading reports

Education

Associate degree in Business/Marketing

Bachelor's degree (preferred)

Tools

SAP ERP

Salesforce Service Console

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Serve as the main point of contact for key accounts, building and maintaining strong customer relationships
• Address and resolve customer inquiries, complaints, and issues promptly and effectively, ensuring customer satisfaction
• Process orders from key accounts, ensuring accuracy and timely delivery
• Coordinate with leadership, demand processing, pricing, production, logistics, transportation, sales, and other departments to fulfill customer requirements
• Provide regular updates to key accounts regarding order status, product availability, and any changes that may affect their orders. Communicate proactively to manage customer expectations
• Identify and resolve potential issues, working with internal teams to develop solutions that meet customer needs
• Prepare and present regular reports on key account activities, performance metrics, and customer feedback to management
• Collect and analyze customer feedback to identify opportunities for improvement in products, services, and processes. Work with relevant departments to implement improvements
• Develop an understanding of key accounts' businesses, their expectations, needs, and how our products and services can best support their goals
• Ensure accurate and up-to-date records of all interactions with key accounts, including inquiries, orders, and resolutions, using various systems and software applications, including customer portals.
• Demonstrate proficiency in basic product nomenclature to support effective communication and accurate customer service.

Your Qualifications

Minimum:

• Associate degree in Business, Marketing, or a related field. Relevant work experience may be considered in lieu of a degree
• Three (3) years Customer Service experience in an industrial product distribution or manufacturing environment
• Strong interpersonal and communication skills
• Excellent problem-solving and conflict resolution abilities
• Ability to work independently and as part of a team
• Detail-oriented with strong organizational skills
• Ability to multitask and manage multiple priorities in a fast-paced environment
• Knowledge of the manufacturing industry and supply chain processes is a plus.
• Proficiency in ERP software and Microsoft Office (Outlook, Word, Excel, Powerpoint), with the ability to read and analyze reports
• External applicants must be authorized to work in the US without employment visa or other sponsorship

Preferred:

• Bachelor's Degree
• Five (5) or more years Customer Service experience in an industrial product distribution or manufacturing environment
• Proficiency in SAP ERP software
• Working knowledge of Salesforce Service Console software

Our Offering

At Schaeffler, our success is driven by our employees. We value what you bring to our business, which is why we are committed to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives.

This includes amongst others the following:

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and developmentprograms. Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

See all of our benefits at: Schaeffler Benefits

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

Your contact

Schaeffler Group USA Inc.

Jason Gould

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

Keywords: Sales Management;