Customer Service Representative

Schaeffler Technologies AG & Co. KG; Danbury (CT); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Healthcare coverage

401(k) matching up to 6%

Professional development via Schaeffl+

Wellness programs

Job summary

Schaeffler is a dynamic global technology company offering development opportunities across automotive, aerospace and industrial sectors. This role handles order fulfillment for a customer group, resolves logistics queries, and expedites orders while maintaining proactive customer communication.

You will work with the sales team and internal departments to assist customers with quotes and quality issues, ensuring satisfaction and adherence to quality standards.

Qualifications

• Associate's degree or equivalent customer service experience (1–3 years).
• Proficiency with SAP, Outlook, Excel and other office tools.
• Strong verbal and written communication skills.
• Authorized to work in the US without sponsorship; US Person per export rules.

Responsibilities

• Execute order fulfillment for an assigned customer group or product group.
• Respond to inquiries and complaints; detect causes of logistics problems.
• Maintain proactive communication with customers regarding order status.
• Expedite existing orders in response to inquiries.
• Collaborate with sales and internal departments to assist with quotes, engineering and quality issues.
• Provide explanations and solutions to ensure customer satisfaction.
• Ensure services meet defined quality standards and processes.

Skills

Excellent communication

Time management

Multi-tasking

Education

Associate's degree or equivalent experience

Tools

SAP

Outlook

Excel

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all of the major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers’ inquiries and complaints and detect reasons for logistics problems arising.
• Maintain proactive communication with customers regarding order status
• Expedite existing orders in response to customer and sales inquiry
• Work directly with the sales team and internal departments as needed to assist customers with requests for quotes, engineering and quality issues/questions.
• Provide explanations and solutions to ensure customer satisfaction.
• Ensure that services delivered are in line with defined qualitystandards and processes.

Your Qualifications

• Associate's degree or equivalent relevant customer service experience (1-3 years)
• Working knowledge of office technology: Computer applications (SAP, Outlook, Excel, etc.)
• Excellent communication skills, both verbal and written
• Time management skills, ability to prioritize and multi-task for working in a fast-paced environment
• Applicants must be authorized to work in the US without employment VISA or other sponsorship
• This position must meet Export Control compliance requirements, therefore a “US Person” as defined by 22 C.F.R. § 120.15 is required. “US Person” includes US Citizen, lawful permanent resident, refugee, or asylee

At Schaeffler, our success is driven by our employees. We value what you bring to our business, which is why we are committed to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives. This includes amongst others the following:

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and developmentprograms.Through our Schaeffler Academy you will have access to a state-of-the-art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.

Keywords:Supply Chain Management;Administration, Services & Support

Job Segment: Logistics, Supply Chain Manager, Customer Service Representative, Supply Chain, Fulfillment, Operations, Customer Service