Representative - Customer Service

Schaeffler; Fort Mill (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Healthcare coverage

Retirement savings (401k)

Schaeffler Academy

Wellness programs

Job summary

Schaeffler Group USA Inc. in Fort Mill, SC is seeking a logistics professional to execute order fulfillment for assigned customer groups and products.

You will respond to inquiries, resolve logistics issues, and coordinate with internal and external partners to implement corrective actions. This role emphasizes quality, data-driven problem solving, and continuous improvement within a global technology company.

Qualifications

• 2-year college degree.
• Working knowledge of office technology, including SAP, Outlook and Excel.
• Excellent communication skills, both verbal and written.
• Time management and multi-tasking for a fast-paced environment.
• Ability to prioritize.
• Read reports and use data for analysis.
• External applicants must be authorized to work in the US without sponsorship.

Responsibilities

• Execute order fulfillment processes for an assigned customer group or a group of products.
• Respond to customer inquiries and complaints and detect reasons for logistics problems.
• Provide explanations and solutions to customers to ensure satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics and report to Team Leader/Professionals.
• Ensure services delivered meet defined quality standards and processes.

Skills

Excellent communication skills

Time management

Multi-tasking

Ability to prioritize

Data analysis

Education

2-year college degree

4-year college degree

Tools

SAP

Outlook

Excel

Job description

Schaeffler is a dynamic global technology company and its success has been a result of its entrepreneurial spirit and long history of private ownership. As a partner to all major automobile manufacturers, as well as key players in the aerospace and industrial sectors, we offer you many development opportunities.

Your Key Responsibilities

• Execute order fulfillment processes for an assigned customer group or an assigned group of products.
• Respond to customers inquiries and complaints and detect reasons for logistics problems arising.
• Provide explanations and solutions to customers to ensure customer satisfaction.
• Coordinate with other departments and external providers to implement corrective actions.
• Identify optimization areas of supply chain and logistics activities and report to Team Leader and/or Professionals.
• Ensure that services delivered are in line with defined quality standards and processes.

Your Qualifications

Required

• 2-year college degree
• Working knowledge of office technology
  • Computer applications (SAP, Outlook, Excel, etc.)
  • Phone etiquette
• Excellent communication skills, both verbal and written
• Time management skills and multi-tasking for working in a fast-paced environment
• Ability to prioritize
• Read reports and ability to use the data in reports for analysis
• External applicants must be authorized to work in the US without employment VISA or other sponsorship

Preferred

• 4-year college degree
• Proficient in SAP
• 2-3 years of customer service / accounts receivable experience in a manufacturing environment

Our Offering

At Schaeffler, our success is driven by our employees. We value what you bring to our business, which is why we are committed to providing you with a competitive, comprehensive benefits program that gives you and your family the care you need to lead healthy, productive lives. This includes amongst others the following:

• Comprehensive healthcare coverage: Employees receive access to a range of medical, dental, and vision insurance plans, ensuring their well-being and peace of mind.
• Generous retirement savings options: The company provides competitive 401(k) matching contributions (up to 6%), empowering employees to build a secure financial future.
• Professional development opportunities: The company invests in its employees' growth by offering skill development workshops, and ongoing learning and development programs. Through our Schaeffler Academy you will have access to a state‑of‑the‑art and comprehensive learning and training offering.
• Wellness initiatives: Employees have access to wellness programs and resources aimed at promoting physical, mental, and emotional health, fostering a supportive and thriving work environment.

See all of our benefits at: Schaeffler Benefits

As a global company with employees around the world, it is important to us that we treat each other with respect and value all ideas and perspectives. By appreciating our differences, we inspire creativity and drive innovation. In this way, we contribute to sustainable value creation for our stakeholders and society as a whole. Together, we advance how the world moves.

Exciting assignments and outstanding development opportunities await you because we impact the future with innovation. We look forward to your application.

https://www.schaeffler.us/careers/

Your contact

Schaeffler Group USA Inc. Jason Gould

Schaeffler is an equal employment opportunity / affirmative action employer. All qualified candidates will receive equal employment opportunities and consideration for employment without regard to unlawful consideration of race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability, protected veteran status, or any other status protected by applicable law.