Customer Service Representative

AccuStandard; Connecticut; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Annual bonus

Health insurance and dental insurance

Life insurance

401(k) with employer matching

Student loan forgiveness program

Paid Holidays, Vacation, Personal, and

Sick Days

Job summary

AccuStandard, Inc. in New Haven, CT is seeking a customer-focused order entry professional to handle phone, email, or web orders and enter them into our system.

This role requires clear communication, attention to detail, and teamwork to ensure accurate processing. You will be first to respond to customer issues, coordinate with Production, Shipping and SDS departments to ensure timely delivery, and perform other office duties on-site in Connecticut.

Qualifications

• Fluent English and strong communication skills.
• Experience in customer service roles.
• Attention to detail and good time management.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Review incoming orders for accuracy and correctness.
• Enter orders into the order processing system on the day received.
• Coordinate with Production, Shipping and SDS to ensure timely processing of orders.
• Perform other miscellaneous office duties.

Skills

Fluent English

Experience with customer service

Attention to detail

Time management

Job description

We are looking for someone with excellent customer skills, attention to detail, and who is a great team player. The primary duties are taking phone, email, or web orders and entering them in our system. It also requires being the first person to handle customer issues and other communications with the customer. This position is at a small chemical company, onsite in New Haven, Connecticut.

Responsibilities:

• Review incoming orders for accuracy and correctness
• Accurately enter orders into order processing system on the day received
• Ensure timely processing of orders by coordinating customer orders with Production, Shipping and SDS departments
• Other miscellaneous office duties

Qualifications:

• Must be fluent in English with good interpersonal and communication skills
• Experience with customer service
• Attention to detail and ability to manage time efficiently
• Ability to excel in a fast-paced environment

Details and Benefits:

Details:

• Job Type: Full-time on-site
• Evaluation after 3 months and then annually
• Annual bonus
• Paid Holidays, Vacation, Personal, and Sick Days
• Health insurance and Dental insurance is fully covered by AccuStandard for employees and their family
• Life insurance
• 401(k) with employer matching
• Student loan forgiveness program

Schedule:

• Must be able to commute to New Haven, CT