Customer Service Representative/Inside Sales

Microbest, Inc.; Waterbury (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary based on experience

401(k) with company match

Health, Dental, Vision and Disability Insurance

Life Insurance

Paid Time Off

Job summary

A manufacturing company in Waterbury, CT, is seeking a detail-oriented Customer Service / Inside Sales Representative. The role involves processing customer orders, providing exceptional service, and supporting sales efforts. The ideal candidate will have over 3 years of customer service experience, strong communication skills, and proficiency in Microsoft Office and ERP systems. Competitive salary, benefits including 401(k) match, and full-time employment are offered.

Qualifications

• 3+ years of customer service experience in manufacturing or related industry.
• Proficiency in Microsoft Office Suite and ERP systems.
• Strong verbal and written communication skills.

Responsibilities

• Process customer orders and inquiries efficiently.
• Maintain and update customer information in databases.
• Collaborate with internal teams for order fulfillment.

Skills

Customer service experience

Communication skills

Organizational skills

Problem-solving

Analytical skills

Adaptability

Tools

Microsoft Office Suite

ERP systems

Job description

Description

We are seeking a detail-oriented and customer-focused Customer Service / Inside Sales Representative to join our team. This role is responsible for processing and managing customer orders, providing exceptional service, and supporting sales efforts through accurate and timely communication with customers and internal teams. The ideal candidate will have strong organizational and communication skills, excellent attention to detail, proficiency in computer systems, and the ability to thrive in a fast‑paced environment. Some travel may be required.

Essential Duties & Responsibilities – Customer Service

• Process customer orders received via phone, email, or online platforms, ensuring accuracy and efficiency.
• Provide timely and professional responses to customer inquiries regarding pricing, product availability, order status, and shipping timelines.
• Prepare and edit customer quotes, ensuring accurate pricing and adherence to company guidelines.
• Maintain and update customer information in the ERP and CRM databases.
• Monitor and track orders to ensure on‑time delivery, working closely with production control.
• Review shipping documents for accuracy and resolve discrepancies.
• Maintain customer records and ensure data accuracy in the CRM system.
• Collaborate with internal teams, including production and shipping, to ensure timely order fulfillment.
• Address and resolve customer complaints or concerns, escalating as necessary.
• Generate and compile reports for management, including order tracking, inventory updates, and sales estimates.
• Maintain organized records of quotes, orders, and customer communications.

Requirements

• Reach out to prospective customers and review product offerings.
• Identify customer needs and provide product recommendations.
• Assist in developing and maintaining customer relationships through proactive communication.
• Travel occasionally to visit customers, attend industry events, or support business needs.

Qualifications & Skills

• Experience: 3+ years of customer service experience in a manufacturing or related industry preferred. Preference for candidates with an interest in or experience with the firearm industry.
• Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and ERP systems.
• Communication: Strong verbal and written communication skills. Experience creating customer presentations a plus.
• Problem‑Solving: Ability to assess customer needs and provide effective solutions.
• Organizational Skills: Detail-oriented with the ability to manage multiple tasks efficiently.
• Adaptability: Ability to work independently and in a team environment, with a proactive approach to problem‑solving.
• Travel: Willingness to travel occasionally for business purposes.
• Analytical Skills: Strong data entry skills with high accuracy and attention to detail.

Benefits

• Competitive salary based on experience
• 401(k) with company match, 100% vested when eligible to contribute
• Health, Dental, Vision and Disability Insurance
• Life Insurance
• Paid Time Off

Senior level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other
• Manufacturing

Location: Waterbury, CT