Account Service Representative

Ahead; New Bedford (MA); On-site; USD 41,000 - 52,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan with Company Match

Paid Time Off

Paid Holidays

Employee Product Discounts

Job summary

Ahead, LLC is seeking an Account Service Representative I to act as the main liaison between customers and sales reps. You will handle inquiries by phone, email, and fax, input orders, and support on-time delivery of custom products.

The role emphasizes data accuracy, proactive problem-solving, and building strong relationships with customers and reps, while maintaining organized records and supporting sales efforts.

Qualifications

• High school diploma required; associate or bachelor’s degree preferred.
• 2–3 years of Customer Service experience preferred.
• Knowledge of inputting data from orders, POs, calls, and emails.

Responsibilities

• Input data from customer orders, POs, calls, and emails accurately.
• Communicate with customers & reps, answering questions and troubleshooting.
• Maximize customer satisfaction through proactive problem-solving and follow-through.
• Develop and maintain strong relationships with customers and reps.
• Maintain accuracy of customer records and orders.
• Enter orders and manage forms, databases, and electronic data.
• Support on-time delivery and sell-through of custom products.
• Provide feedback to management on service improvements.
• Assist with reports and data analysis as needed.
• Perform additional duties as assigned.

Skills

Computer software

Verbal communication

Written communication

Customer interaction

Multi-tasking

Initiative

Analytical skills

Deadline driven

Organizational skills

Detail oriented

Education

High school diploma

Associate or bachelor’s degree preferred

Job description

The Account Service Representative I position is a primary point of contact between our customers and our sales representatives. Account Service Representatives communicate with our customers and sales reps by phone, email, and/or fax to answer product availability, shipping, price, and delivery questions and to support the marketing and sales efforts of the company. This position is responsible for maintaining and monitoring a portfolio of sales rep customer accounts to ensure quality and on-time delivery and sell through of custom products made

SCHEDULE - 8:30 am – 5:00 pm Monday – Friday with Overtime (Saturday 7am – noon) as required.

LOCATION - 270 Samuel Barnet Blvd, New Bedford, MA 02745 On-site only; remote work is not available.

DUTIES/RESPONSIBILITIES

• Accurately and efficiently input data from customer orders, POs, calls, and emails.
• Communicate efficiently with customers & reps, answering questions and troubleshooting.
• Maximize customer satisfaction by providing creative & proactive problem-solving, and consistent follow-through on requests and assignments.
• Develop & maintain strong working relationships with customers, reps, and other team members.
• Monitor & maintain maximum accuracy in customer records and orders.
• Efficiently enter orders, make forms, databases, and other electronic data.
• Maintain customer accounts for timely order delivery and sell through of custom products made.
• Provide feedback to management on ways to improve customer service sales and efficiency.
• Occasionally assist with running reports, customer account data research, and analysis.
• Additional duties as assigned.

REQUIRED SKILLS/ABILITIES

• Knowledge of relevant computer software and systems.
• Excellent verbal and written communication skills.
• Excellent electronic communication and functional ability.
• Ability to professionally interact with existing and potential customers.
• Ability to multi-task under pressure in a high-volume, fast-paced environment.
• Must possess initiative, energy, and drive.
• Must possess strong strategic and analytical skills.
• Ability to successfully complete projects under tight deadlines.
• Ability to maintain good working relationships with co-workers and management.
• Excellent organizational skills.
• Detail oriented.

EDUCATION AND EXPERIENCE

• High school diploma required.
• Associate or bachelor’s degree preferred.
• 2 – 3 years of Customer Service experience preferred.

PHYSICAL DEMANDS

• Use hands and fingers to handle, touch, and type.
• Ability to sit for extended periods of time.
• Regularly required to stand.
• Ability to lift up to 25 pounds.
• Occasional lifting of up to 40 pounds.

WORK ENVIRONMENT

• Exposure to moderate noise level.

VISION REQUIREMENT

• Close Vision

PERSONAL PROTECTIVE EQUIPMENT

• Closed toe footwear is required when entering the Production Floor (as needed).

OUR BENEFITS

• Medical, Dental, and Vision Insurance (eligible after 30 days)
• 401(k) Plan with Company Match
• Company-Paid and Voluntary Insurance Options at Discounted Rates
• Paid Time Off (PTO)
• Paid Sick Time
• Paid Holidays
• Employee Product Discounts

Ahead, LLC is an Equal Opportunity Employer and a socially responsible company. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, or any other status protected by applicable federal, state, or local law.

Ahead, LLC participates in E-Verify, We verify the identity and employment authorization of individuals hired for employment in the United States.

Completion of a post-offer background check is required for all positions. A satisfactory driving record is required for positions in which driving is an essential job function.