Customer Service Representative

inSync Staffing; Rocky Hill (CT); On-site; USD 34,440 - 44,083; Full time

Benefits offered by this job

Health insurance

Health savings account

Vision insurance

Flexible spending accounts

Life insurance

Job summary

A staffing agency in Rocky Hill, CT is seeking a Technical Information Service Representative. This hybrid role focuses on providing technical support for adhesive products via phone, email, and web chat, ensuring customers select the optimal solutions. Candidates should have a relevant degree and strong communication skills. Benefits include health insurance and flexible spending accounts, highlighting the company’s commitment to employee well-being.

Qualifications

• Bachelor’s degree or equivalent education in a technical field.
• Hands-on technical or mechanical experience is preferred.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical support on adhesive products via phone, email, and web chat.
• Aid customers in selecting optimal products based on mechanical situations.
• Identify leads through customer interactions.
• Participate in on-site technical training as needed.

Skills

Technical aptitude

Strong communication skills

Customer service skills

Education

Bachelor’s Degree in a technical field or College Degree in Trades

Tools

Microsoft Office

Web-based programs

Job description

Technical Information Service Representative

Pay

$25.00/hr - $32.00/hr

Hours: Mon to Fri 8am to 5pm

Duration: One Year

Location: Rocky Hill, CT – hybrid with at least one day in office per week

Responsibilities

• Provide technical support on adhesive products and solutions via phone, email, and web chat.
• Visualize mechanical situations and aid customers in selecting optimal products.
• Identify potential leads through customer interactions.
• Participate in on‑site technical training as required.

Qualifications

• Bachelor’s Degree in a technical field or College Degree in Trades.
• Technical or mechanical aptitude; hands‑on experience preferred.
• Strong oral and written communication skills.
• Strong customer‑related communication and interpersonal skills.
• Proficient with Microsoft Office and web‑based programs.

Benefits (employee contribution)

• Health insurance
• Health savings account
• Vision insurance
• Flexible spending accounts
• Life insurance

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.