Adams Customer Service Manager- Connecticut

Adamshtm; Connecticut; On-site; USD 50,000 - 55,000; Full time

Job summary

Adamshtm in Connecticut is seeking a Customer Service Manager to lead a dedicated team in delivering exceptional service and customer satisfaction. You will oversee daily operations, implement effective customer service strategies, and ensure the team meets service standards.

The ideal candidate will have a background in retail or customer service, with strong communication and organizational skills, and a commitment to safety and quality. A salary range of $50,000-$55,000 is offered depending on experience.

Qualifications

• Preferred: Two years’ retail or customer service experience.
• Ability to fulfill customer orders in a timely manner.
• Ability to stand or walk at least 10 hours daily.

Responsibilities

• Lead and oversee the customer service team to ensure exceptional service delivery.
• Monitor and analyze customer interactions to identify areas of improvement.
• Foster positive relationships with key customers.

Skills

Strong communication Skills

Organizational Skills

Working in a team based environment

Quality

Safety Culture

Job description

Adams Customer Service Manager- Connecticut

Connecticut, USA

Job Description

Position Overview

As the Customer Service Manager you will lead and oversee the customer service team, ensuring exceptional service delivery and customer satisfaction. You will be responsible for analyzing customer feedback to drive continuous improvement and enhance the overall customer experience.

RESPONSIBILITIES

• · Responsible for managing day to day operations; developing and implementing customer service policies and procedures
• · Conduct regular team meetings, performance evaluations and provide customer feedback
• · Develop and implement a customer strategy aligned with company values and goals
• · Continuously monitoring industry trends and best practices to improve customer service
• · Establish clear service standards and guidelines consistent with exceptional customer service
• · Monitor and analyze customer interactions to identify areas of improvement and implement corrective actions
• · Streamline processes to optimize efficiency and productivity while maintaining high quality service
• · Resolve escalated customer issues and complaints in a timely manner to ensure customer satisfaction and retention
• · Foster positive relationships with key customers, addressing their concerns in a proactive manner
• · Collaborating with cross functional teams to ensure a seamless customer experience from all touch points
• · Generate regular reports on team performance, customer feedback and trends – presenting findings to senior management.
• · Schedule personnel to meet customer demands, while maintaining company budgets
• · Adhere to all company safety standards
• · Perform other duties as assigned by leadership
• 50,000-55,000 a year depending on experience
• Ability to work in varying temperature-controlled environments.

Schedule

• · Flexibility to work various shifts, as needed including evenings, weekends and holidays.

Experience

• · Preferred: Two (2) years’ retail or customer service experience

Skills

• Physical abilities: May be required to lift up to 80-85lbs.; standing, bending, lifting and twisting for up to 90% of your shift; frequently lifting product from various heights including floor level to over your head; Ability to stand or walk at least 10 hours daily; working in various temperature controlled environments; walking on a variety of flooring such as concrete, tile, carpet etc
• Strong communication Skills: Ability to communicate clearly and effectively with peers and leaders on a daily basis
• Organizational Skills: Ability to fulfill customer orders in a timely manner; ability to prioritize and meet deadlines
• Working in a team based environment: Working independently and as a team player to ensure our customers are receiving orders timely and with the highest quality
• Quality: Maintain integrity and high standards of product handling from all perspectives
• Safety Culture: Maintain and drive safety policies; driving for accountability of safe practices throughout shift