Customer Service Representative

Bedoukian Research Inc; Danbury, Northern (CT, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Bonus program

Profit sharing

401k

Job summary

Bedoukian Research Inc. in Danbury, CT, is seeking a Customer Service Representative to work with customers, provide courteous answers, and manage orders from processing to delivery.

The role emphasizes excellent verbal and written communication, teamwork with internal departments, and knowledge of product information to support domestic and international customers.

Qualifications

• Three to five years’ experience directly related to duties.
• Excellent verbal and written skills required.
• Friendly, courteous, and dedicated to answering inquiries.
• Strong communication and interpersonal skills for domestic and international customers.
• Knowledge of shipping, receiving and product inventory procedures.

Responsibilities

• Provide timely responses to customers placing orders and inquiries.
• Process product orders and confirmations, monitor shipping and delivery.
• Coordinate complaints with appropriate departments.
• Enter and maintain customer contracts and provide lead information to sales.

Skills

Customer service

Communication skills

Microsoft Office

Problem solving

Tools

Microsoft Office

Job description

An exciting role as Customer Service Representative in our facility located in Danbury, Connecticut.

In this role you will, under general supervision, work directly with the customers to provide knowledgeable, friendly, courteous answers to inquiries. In this role you will receive and process product orders, confirmations, monitors shipping and/or delivery of products to customers, coordinate complaints with the appropriate departments, work with various customer portal

This position covers a range of activities including:

• Provide timely response to customers placing orders and responds to inquiries regarding products, document requests and other information requested.
• Provides sales coordination and problem resolution when required.
• Provides lead information to sales department regarding potential customers and product inquiries.
• Liaise with Technical Services Team regarding chemical regulations and documentation.
• Enter and maintain customer contracts.
• Follows up on orders placed, shipping /delivery schedules and notifies customers.
• Interfaces with Production and QC concerning back-orders and re-evaluations.
• Knowledge of shipping, receiving and product inventory procedures as they apply to order processing.
• Knowledge of company’s products and terms so as to provide clear information to customers.
• Complies with all BRI environmental, and safety policies and procedures.
• Performs miscellaneous job-related duties as assigned.
• Some college preferred, and three to five years’ experience directly related to the duties and responsibilities specified.
• Excellent verbal and written skills required.
• Ability to be friendly, courteous, and dedicated to answering inquiries. Ensure that customers feel valued.
• Strong communication and interpersonal skills to ensure positive interactions for our domestic and international customers.
• Strong problem-solving and analytical skills
• Exceptional attention to detail.
• Teamwork skills to work effectively with key departments.
• Knowledge of Microsoft Office Suite.

A competitive compensation and benefit package including medical, dental, Bonus program, profit sharing and 401k.

An Equal Opportunity Employer committed to diversity in the workplace.