Customer Service Representative

Planet Fitness; Concord (NH); On-site; USD 15,000 - 17,000; Full time

Benefits offered by this job

Health Insurance

401K Retirement Fund (Employer match 4

PTO

Free Black Card Membership

Shift-differential pay

Job summary

Planet Fitness Overnight Customer Service Representative is a full-time role with starting pay at $12 per hour and a part-time option at $11 per hour. The job includes night shifts Monday-Thursday 10pm-6am at clubs operated under National Fitness Partners.

The company highlights benefits like growth opportunities, health options, a 401K with employer match, PTO, and a free Black Card membership. Responsibilities include greeting members, answering calls, signing up new members, processing

Qualifications

• Customer service experience preferred.
• Basic computer skills required to process transactions and log information.

Responsibilities

• Provide superior customer service to Planet Fitness members, guests and prospective members.
• Answer phones politely using a script and greet members.
• Assist with sign-ups, tours, and amenities logging.
• Process purchases at the point of sale and promote fitness classes.
• Maintain a clean, safe club environment.

Skills

Customer service experience

Basic computer proficiency

Education

High school diploma/GED

Job description

Overnight Planet Fitness Customer Service RepFull - Time: Starting at $12 per hour.Part - Time: Starting at $11 per hour.Hours: Monday-Thursday 10p-6amHourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.We Are Accountable – Self-starters who pursue excellence.We Are Driven – Problem solvers who deliver results.We Are Passionate – Positive energy with a real desire to help others.We Are Ambitious – Always learning and growing toward success.We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!Customer Service Representative Benefits:Growth Opportunities over 90% of our management team started as an entry level team member!Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.Shift-differential pay for select shiftsPTO for all employees401K Retirement Fund (Employer match up to 4%!)Health Insurance Options including Health, Dental, Vision, family life insurance, and moreBasic Life Insurance & Short-Term Disability I00% Company Paid!Employee Assistance ProgramFree employee Black Card MembershipCustomer Service Representative Responsibilities:Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.Answer phones in a friendly manner using information scriptGreet members, sign up and tour new members, and log amenities.Respond to member questions and concerns in a timely and professional mannerProcess beverage or merchandise purchases through the point of sale systemPromote our unique fitness instruction classes (PE@PF) to our active members and our new membersProvide a clean, sanitized and safe club environment.Job Requirements:Customer service experienceHigh school diploma/GED equivalent preferredMust be 18 years of age or olderBasic computer proficiencyPhysical Demands:Frequent lifting, carrying, pushing, and pullingMust be able to lift up to 75 lbs.Will encounter cleaning chemicals during shiftFrequent climbing, balancing, kneeling and crouching during shiftContinual reaching with hands/fingers/arms during shift