Technical Sales Support Representative

Goulds Pumps IPG LLC; Town of Seneca Falls (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

Goulds Pumps IPG LLC in Seneca Falls, NY seeks a Technical Sales Support Representative to ensure customer satisfaction and smooth order flow. The role collaborates with order entry, scheduling, engineering, purchasing, and production to address inquiries and drive improvements.

The candidate will manage a designated territory, support OTP metrics, and liaise between sales, customers, and internal teams. Strong communication and problem-solving skills are essential.

Qualifications

• 4-year degree in business or technical field with one year of technical or sales experience.
• 2-year degree with two to five years experience in business/technical field.
• High school diploma with six or more years of experience.

Responsibilities

• Provide timely updates to sales, distribution and customers on schedule requests and order status.
• Ensure data integrity within AS400 with sales, distribution, customers, and operations.
• Coordinate with operations and manufacturing to meet customer requirements while maintaining workflow.
• Develop and use follow-up processes to complete open status requests.
• Proactively manage customer witness hold points to support dates.
• Negotiate dates with operations and advocate for customer testing needs.
• Provide shipment tracking details.
• Coordinate meetings with sales, distribution and customers.

Skills

ERP systems

Work Bench

Customer service

Microsoft Office

Communication skills

Follow-up skills

Time management

Negotiation

Shipping knowledge

Procurement processes

Team player

Relationship building

Education

4-year degree in business or technical field with 1 year technical or sales experience

2-year degree in business or technical field with 2–5 years experience

High school diploma with 6+ years experience

Job description

Technical Sales Support Representative

US-NY-Seneca Falls

Job ID: 2026-18294

# of Openings: 1

Category: Sales

US-NY-SF-10 Building-B-58

Overview

Responsible for customer satisfaction regarding orders, delivery performance, and quality. Works closely with order entry, scheduling, engineering, purchasing, document coordinators, materials, manufacturing, quality assurance, and traffic. This position provides the voice of the customer feedback to internal stakeholders. Point of contact for sales, distribution, and customers. Acts as the liaison between sales, materials, production, and contract administration. Responsible for handling all external communications with sales, distribution and customers, with the exception of projectlevel orders once they are released to the factory for scheduling. Engages and collaborates closely with internal stakeholders to address questions, inquiries, and issues that arise from sales, distribution, and customers.

• Responsible for managing a designated geographic or accountbased territory, serving as the primary point of contact for all valuestream orders
• Oversees all order activity within assigned scope, excluding projectlevel orders; individual order value will not exceed $150,000
• Ensures scheduled order accuracy and fulfillment, utilizing established business systems and applications to identify, escalation, and mitigate potential delivery risks
• Drives continuous improvement by identifying opportunities to enhance efficiency, streamline processes, and elevate overall performance within the customer service function
• Collaborates crossfunctionally to support operational alignment, maintain service level expectations, and reinforce a highquality customer experience

Responsibilities

• Provides timely and comprehensive communication to sales, distribution, and customers regarding schedule requests and overall order updates, primarily through Work Bench, and email requests
• Ensures data integrity within AS400 by collaborating with sales, distribution, customers, and operations to support accurate OnTime Performance (OTP) metrics
• Works closely with operations to understand shipment timing and customerdriven delays
• Coordinates with sales, distribution, and customers as well as manufacturing to meet customer requirements while maintaining operational flow and procurement efficiency
• Develops and utilizes effective followup processes to complete open status report requests with accuracy and timeliness
• Proactively manages customer witness hold points to support achievement of customer required dates
• Negotiates required dates with operations and advocates for customer needs for testing
• May be required to obtain weights and dimensions for shipment purposes
• Provides shipment tracking details
• Works with contract administration for all FOCI/FOCN requests
• Coordinate and facilitate meetings with sales, distribution, and customers

Qualifications

Education/Experience:

• 4 yr degree in a business or technical curriculum with one year of technical or sales experience OR
• 2 yr degree in business or technical curriculum with two to five years experience, OR
• High School degree with six or more years of experience

Skills/Knowledge:

• Demonstrated capability with ERP and Work Bench systems preferred
• Strong interpersonal abilities that foster positive working relationships
• Exceptional customer service skills with a focus on responsiveness and support
• Proficient in Microsoft Office applications
• Outstanding verbal and written communication skills
• Highly effective follow-up capabilities
• Strong organizational skills with excellent timemanagement
• Mechanical aptitude to gain knowledge of product
• Strong negotiation skills
• Familiarity with domestic shipping terms and conditions
• Understanding of procurement processes
• Knowledgeable about company structure and organizational processes
• Skilled at understanding and anticipating enduser needs on an individual customer basis
• Proven ability to perform well in highpressure environments
• A strong team player who is a quick learner, selfstarter, and goaldriven

Equal employment opportunity, including veterans and individuals with disabilities.

PI287720294