Parts Customer Service Representative

Staffmark Group; Florence (KY); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Weekly pay

Medical, dental, and vision coverage

Life and disability insurance

401(k) plan

Supportive team environment

Job summary

Staffmark Group in Florence, KY is hiring for a Parts Customer Service Representative. You will handle calls, emails, and portals to assist customers with parts, quotations, and order processing.

Ideal candidates have 1–3 years in customer service within manufacturing or related environments and familiarity with ERP/CRM systems and MS Office.

Qualifications

• High school diploma or GED required.
• Additional education or training in Business, Customer Service, Technical Support, Manufacturing, or related field preferred.
• Ability to read technical documentation, assembly drawings, and electrical diagrams.

Responsibilities

• Provide exceptional customer service by phone, email, and customer support portals.
• Verify customer accounts, machine registrations, serial numbers, and account information.
• Assist customers with account setup, registration, and product support inquiries.
• Document customer interactions accurately within the customer service database.
• Utilize electrical and mechanical parts documentation to help customers identify correct replacement parts.
• Prepare and communicate quotations, including pricing and product availability.
• Process parts and accessories orders while confirming shipping requirements and delivery details.
• Track customer orders and provide updates regarding order status, shipment progress, and tracking information.
• Coordinate with internal departments to expedite customer requests and resolve issues.

Skills

ERP systems

CRM platforms

MS Office

Education

High school diploma or GED

Training in Business/Customer Service/Technical fields

Ability to read technical documentation and diagrams

Tools

Microsoft Office

Job description

Now hiring for a Parts Customer Service Representative

Location: Florence, KY

Pay Rate: $21.00 per hour

If You Can Juggle Calls, Chat, and Coffee. We're Impressed.

Looking for Parts Customer Service Representative jobs in Florence where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

If your skills and experience are a good match for this role this opportunity is based on a Parts Customer Service Representative career path and is being offered by Staffmark to qualified candidates.

Education Requirements

• High school diploma or GED required.
• Additional education or training in Business, Customer Service, Technical Support, Manufacturing, or a related field is preferred.
• Ability to read technical documentation, assembly drawings, and electrical diagrams.

Experience Requirements

• 1-3 years of customer service, order processing, inside sales, technical support, or parts support experience preferred.
• Experience working in a manufacturing, industrial, machinery, or equipment-related environment is a plus.
• Previous experience using ERP systems, sales order entry software, or customer relationship management (CRM) platforms preferred.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.

Preferred Qualifications

• Strong verbal and written communication skills with a customer-focused approach.
• Ability to interpret assembly drawings, electrical schematics, and parts documentation.
• Strong attention to detail, organizational skills, and accuracy in data entry.
• Ability to multitask, prioritize responsibilities, and resolve customer inquiries efficiently.
• Experience supporting equipment, machinery, replacement parts, or technical products is highly desirable.

Physical Capabilities

• Ability to work at a computer workstation for extended periods.
• Frequent use of hands and fingers for typing, data entry, and order processing.
• Ability to communicate effectively by phone, email, and customer support systems.
• Ability to review detailed technical documents, drawings, and customer records.

Job Duties

• Provide exceptional customer service by phone, email, and customer support portals.
• Verify customer accounts, machine registrations, serial numbers, and account information.
• Assist customers with account setup, registration, and product support inquiries.
• Document customer interactions accurately within the customer service database.
• Utilize electrical and mechanical parts documentation to help customers identify correct replacement parts.
• Prepare and communicate quotations, including pricing and product availability.
• Process parts and accessories orders while confirming shipping requirements and delivery details.
• Track customer orders and provide updates regarding order status, shipment progress, and tracking information.
• Coordinate with internal departments to expedite customer requests and resolve issues.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

\"Enjoyed working here. Professional and great people to work with. Pay is decent and employment opportunities are a great fit. Most enjoyable is the flexibility.\" - Staffmark, Customer Service Representative.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.