Customer Service Representative

Staffmark Group; Maple Lake (MN); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Competitive weekly pay

Comprehensive Benefits

Life Insurance and Disability Coverage

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark Group is seeking a Customer Service Representative in Maple Lake, MN. This role focuses on helping customers, resolving issues, and building lasting relationships while supporting sales teams with timely order processing and accurate information.

Ideal candidates will have 3+ years of customer service experience, proficiency in Microsoft Office, and strong communication skills. The position offers a Monday–Friday schedule and competitive hourly pay.

Qualifications

• High school diploma or GED required.
• 3+ years of customer service and/or account management experience.
• Proficient in Microsoft Office (Word, Excel) and other similar software.
• Strong verbal and written communication skills.
• Ability to provide professional, courteous, and solution-focused customer service.

Responsibilities

• Learn product knowledge to become a trusted advisor to our customers.
• Serve as primary point of contact for assigned book of business.
• Process new sales orders and provide customers proactive shipping confirmation and status updates.
• Provide technical assistance for part number inquiries.
• Work with Field Account & Promotions Managers and Sales Managers to provide administrative sales support to the team.
• Ensure prompt and clear communication with stakeholders, providing rapid resolutions to issues and concerns.

Skills

Strong communication

Microsoft Office

Customer service

Problem solving

Multi-tasking

Team collaboration

Education

High school diploma or GED

Tools

CRM software

Order processing systems

Job description

Customer Service Representative

Location: Maple Lake, MN

Pay Rate: $19.00 - $22.00 per hour

Schedule: Monday thru Friday 8 AM to 4 PM

Your Mom Says You're Great with People. Prove Her Right.

Looking for Customer Service Representative jobs in Maple Lake where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

The Customer Service Representative's role is to collaborate with internal and external customers, diffuse tense interactions, and provide resolution to issues and inquiries. They will provide assistance with a positive attitude, have the ability to multi-task, prioritize requests, and whenever possible create a win-win scenario for our company and our customers.

Job Duties

• Responsible for learning and understanding product knowledge to become a trusted advisor to our customers.


• Serve as primary point of contact for assigned book of business.


• This includes customers, business groups, dealers, distributors, etc.


• Process new sales orders and provide customers proactive shipping confirmation and status updates.


• Provide technical assistance for part number inquiries.


• Work with Field Account & Promotions Managers and Sales Managers to provide administrative sales support to the team.


• Ensure prompt and clear communication with stakeholders, providing rapid resolutions to issues and concerns.

Education Requirements

• High school diploma or GED required.


• Additional customer service, business, or office training is beneficial.

Experience Requirements

• 3+ years of customer service and/or account management experience.


• Proficient in the use of Microsoft Office tools (Word, Excel, etc.) and other similar software


• Strong verbal and written communication skills.


• Ability to provide professional, courteous, and solution-focused customer service.


• Experience using computers, business software, and data entry systems.


• Excellent organizational skills with the ability to manage multiple priorities.


• Commitment to professionalism, accuracy, and customer satisfaction.

Preferred Qualifications

• Previous customer service, call center, retail, office support, or administrative experience is preferred.


• Experience working with CRM software, order processing systems, or customer databases is beneficial.


• Bilingual communication skills may be considered an asset depending on the position.


• Excellent verbal and written communication skills.


• Ability to work well with others.


• Demonstrated strong collaboration skills with internal and external customers.


• Effective analytical and problem-solving skills.


• Self-motivated, ability to complete tasks with minimum supervision.


• Strong attention to detail and organizational skills required.


• Ability to multi-task in a fast-paced environment.


• Regular, predictable attendance.


• Individuals who demonstrate patience, professionalism, adaptability, and excellent communication skills are well positioned for success as a Customer Service Representative.

Physical Capabilities

• Ability to remain seated or stand for extended periods while assisting customers.


• Frequent use of computers, telephones, and standard office equipment.


• Ability to communicate clearly with customers, coworkers, and business partners.


• Ability to perform repetitive keyboard and data entry tasks throughout the workday


• Ability to sit or stand for extended periods of time.


• Ability to walk about the facility as needed.


• Comfort and ability to be exposed to shop elements such as noise, dust, odors, heat and cold.

Benefits

• Competitive Weekly Pay


• Comprehensive Benefits including medical, dental, and vision coverage.


• Life Insurance and Disability Insurance for added peace of mind.


• Optional 401(k) Plan to help you prepare for the future.


• Supportive Team Environment focused on professional growth and customer success.

"Communication through Email & text is top tier." Staffmark Associate

Your next customer service paycheck starts here.

The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.