Customer Service Representative

Verida Inc; Chattanooga (TN); On-site; USD 16,000 - 23,000; Full time

Job summary

Southeastrans in Chattanooga, TN is seeking a Customer Service Representative to provide accurate, courteous support for non-emergency medical transportation requests. This full-time admin support role requires strong communication and the ability to work in a busy environment.

Responsibilities include screening, scheduling transportation, maintaining records, and using dispatch software while protecting confidentiality and coordinating with facilities and providers to ensure efficient service

Qualifications

• Basic computer and typing skills.
• Type 30 wpm.
• Able to work in a busy environment.
• Able to work independently or with a team.

Responsibilities

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

Skills

Computer skills

Typing 30 wpm

Busy environment

Team player

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Southeastrans General Full Time Admin Support Worker Chattanooga, TN, US

30+ days ago Requisition ID: 2549

Salary Range: $14.00 To $14.00 Hourly

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS:

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

• Basic computer and typing skills
• Type 30 wpm
• Able to work in a busy environment
• Able to work independently or with a team