Bilingual Customer Service Representative- DC

Verida Inc; Washington (District of Columbia); On-site; USD 36,000 - 48,000; Full time

Job summary

Southeastrans is seeking a full-time Admin Support Worker in Washington, DC, to provide accurate, courteous customer service for requests related to non-emergency medical transportation. You will screen calls, gather information, and schedule appropriate transportation options.

The role requires basic computer and typing skills, the ability to work in a busy environment, and teamwork or independent work as needed. On-site position in DC with confidentiality and reliable dispatch coordination.

Qualifications

• Basic computer and typing skills.
• Type 30 wpm.
• Able to work in a busy environment.
• Able to work independently or with a team.

Responsibilities

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

Skills

Basic computer skills

Typing 30 wpm

Teamwork

Independent work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Southeastrans General Full Time Admin Support Worker Washington, DC, US

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

LOCATION: On-Site in the District of Columbia

ESSENTIAL FUNCTIONS:

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

• Basic computer and typing skills
• Type 30 wpm
• Able to work in a busy environment
• Able to work independently or with a team