Customer Care Specialist - Medical Transport Scheduling

Verida Inc; Chattanooga (TN); Presencial; USD 16.000 - 23.000; Jornada completa

Descripción de la vacante

Southeastrans in Chattanooga, TN is seeking a Customer Service Representative to provide accurate, courteous support for non-emergency medical transportation requests. This full-time admin support role requires strong communication and the ability to work in a busy environment.

Responsibilities include screening, scheduling transportation, maintaining records, and using dispatch software while protecting confidentiality and coordinating with facilities and providers to ensure efficient service

Formación

• Basic computer and typing skills.
• Type 30 wpm.
• Able to work in a busy environment.
• Able to work independently or with a team.

Responsabilidades

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

Conocimientos

Computer skills

Typing 30 wpm

Busy environment

Team player

Descripción del empleo

Southeastrans in Chattanooga, TN is seeking a Customer Service Representative to provide accurate, courteous support for non-emergency medical transportation requests. This full-time admin support role requires strong communication and the ability to work in a busy environment.

Responsibilities include screening, scheduling transportation, maintaining records, and using dispatch software while protecting confidentiality and coordinating with facilities and providers to ensure efficient service