Special Services Representative

Verida Inc; Washington (District of Columbia); On-site; USD 42,000 - 54,000; Full time

Job summary

Southeastrans seeks a Special Services Representative in Washington, DC to ensure courteous, professional customer service for members requiring recurring transportation. This full-time admin support role focuses on coordinating trips, data integrity, and HIPAA compliance.

You will work with clinical staff and dispatchers, verify insurance, handle communications, and maintain timely scheduling using NET InSight.

Qualifications

• Basic computer and typing skills.
• Able to work in a busy environment.
• Able to work independently or with a team.

Responsibilities

• Assist members promptly with a polite and professional attitude.
• Assist members with transportation concerns.
• Maintain accurately entered data.
• Adhere to HIPAA guidelines for member confidentiality.
• Maintain acceptable attendance and timeliness.
• Schedule standing orders and demand trips using NET InSight transportation management system.
• Schedule subscription trips to providers according to the Provider Assignment roster.
• Maintain professionalism when dealing with medical facilities.
• Provide paperwork to clinical staff, providers, and members for clear communication.
• Verify insurance for dialysis and nursing home patients.
• Retrieve messages from the call center for daily appointments.
• Assist dispatchers with write-ups of send-backs.
• Check member files for accuracy in the system.
• Process monthly recertification and attendance reports.

Skills

Basic computer skills

Typing skills

Team player

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Special Services Representative

Southeastrans General Full Time Admin Support Worker Washington, DC, US

4 days ago Requisition ID: 2625

SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.

ESSENTIAL FUNCTIONS

• Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
• Assist members with all transportation concerns.
• Maintain accurately entered data.
• Adhere to HIPAA guidelines regarding member confidentiality.
• Maintain an acceptable attendance and tardiness record.
• Schedule standing orders and demand trips using the NET InSight® transportation management system.
• Schedule subscription trips to providers according to the Provider Assignment roster
• Maintain professionalism when dealing with medical facilities.
• Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
• Insurance verification for both dialysis and nursing home patients.
• Retrieve messages from the call center for daily appointments.
• Assist dispatchers in writing up send-backs.
• Check member files for accuracy in the system.
• Process monthly recertification and attendance verification reports.

QUALIFICATIONS REQUIRED

• Basic computer and typing skills.
• Able to work in a busy environment.
• Able to work independently or with a team.