After-Hours Dispatch Team Lead

Verida, Inc.; Villa Rica (GA); Sur place; USD 42 000 - 56 000; Plein temps

Résumé du poste

Southeastrans is seeking an After-Hours Dispatch Team Lead in Villa Rica, GA to manage after-hours dispatch operations, respond to discharge orders and ride requests, and maintain a professional image on every phone call. You will organize routes, monitor ETA, coordinate with providers, and escalate issues as needed, ensuring timely service and customer satisfaction.

This full-time role requires strong scheduling, communication, and computer skills to support multiple departments in a fast-paced

Qualifications

• Read and comprehend simple instructions, memos and short correspondence.
• Analyze schedules to assign resources efficiently and cost-effectively.
• Maintain strong organizational skills and attention to detail.
• Collaborate with internal departments and external facilities/providers.
• Be computer literate and able to learn customer service software.
• Willingness to work a flexible schedule.

Responsabilités

• Answer phones for discharge orders, ride requests, inquiries and complaints.
• Place orders in the computer system.
• Provide information for providers with projected service times.
• Transfer calls to regional team members.
• Identify, research, and resolve issues using the computer system.
• Follow up on customer inquiries not immediately resolved.
• Complete call logs and reports.
• Plan and optimize daily trip routes cost-effectively.
• Support other departments regarding trip assignments.
• Ensure trips identified for eligibility verification are planned.
• Answer phones professionally and courteously to customers, vendors and employees.
• Follow company policies and procedures.
• Perform other duties as assigned.

Connaissances

Reading comprehension

Schedule analysis

Organizational skills

Cross-functional collaboration

Computer literacy

Flexible schedule

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

After-Hours Dispatch Team Lead

Southeastrans General Full Time Admin Support Worker Villa Rica, GA, US

2 days ago Requisition ID: 2619

SUMMARY: Answer phones to respond to discharge orders, ride requests, customer inquiries, questions, and complaints. Project a professional company image through phone interaction.

ESSENTIAL FUNCTIONS:

• Answers phones for Medicaid-eligible requests for non-emergency discharges, ride requests and dispatch estimated time of arrivals.
• Places orders in the computer system.
• Provides information for providers, along with projected service times.
• Transfer calls to appropriate regional team members.
• Identifies, researches, and resolves issues using the computer system.
• Follows-up on customer inquiries not immediately resolved.
• Completes call logs and reports.
• Organize, plan and optimize daily trip route assignments in a cost-effective and efficient manner.
• Provides support to other company departments and offices regarding trip assignments.
• Ensures short and long-range planning is performed to identify trips that require eligibility verification.
• Answers telephones, handle calls, routes to appropriate individual or takes messages. Ensures customers, vendors and employees are handled in a professional and courteous manner.
• Follows company policies and procedures
• Performs other duties as assigned.

REQUIRED SKILLS AND ABILITIES

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to analyze schedules and assign resources appropriately, efficiently and cost-effectively.
• Must possess good organizational skills, attention to detail, and ability to focus on assigned tasks.
• Must be able to work collaboratively with internal departments and external facilities/providers to determine best practices for ongoing quality satisfaction.
• Computer literate with the ability to learn customer service software applications.
• Work requires a willingness to work a flexible schedule.