Special Services Representative

Verida Inc; Villa Rica (GA); On-site; USD 28,000 - 40,000; Full time

Job summary

Verida Inc is seeking a Special Services Representative in Villa Rica, GA to provide courteous and professional customer service for members requiring re-occurring transportation.

You will manage data entry, HIPAA compliance, and scheduling of trips using NET InSight while coordinating with medical facilities and clinical staff to ensure clear communication and timely service. This is a full-time admin support position located in Villa Rica, GA.

Qualifications

• Basic computer and typing skills are required.
• Able to work in a busy environment.
• Able to work independently or with a team.

Responsibilities

• Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
• Assist members with all transportation concerns.
• Maintain accurately entered data.
• Adhere to HIPAA guidelines regarding member confidentiality.
• Maintain an acceptable attendance and tardiness record.
• Schedule standing orders and demand trips using NET InSight® transportation management system.
• Schedule subscription trips to providers according to the Provider Assignment roster
• Maintain professionalism when dealing with medical facilities.
• Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
• Insurance verification for both dialysis and nursing home patients.
• Retrieve messages from the call center for daily appointments.
• Assist dispatchers in writing up send-backs.
• Check member files for accuracy in the system.
• Process monthly recertification and attendance verification reports.

Skills

Basic computer skills

Typing skills

Work independently or in a team

Tools

NET InSight

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Special Services Representative

Full Time Admin Support Worker Villa Rica, GA, US

SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.

ESSENTIAL FUNCTIONS

• Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
• Assist members with all transportation concerns.
• Maintain accurately entered data.
• Adhere to HIPAA guidelines regarding member confidentiality.
• Maintain an acceptable attendance and tardiness record.
• Schedule standing orders and demand trips using NET InSight® transportation management system.
• Schedule subscription trips to providers according to the Provider Assignment roster
• Maintain professionalism when dealing with medical facilities.
• Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
• Insurance verification for both dialysis and nursing home patients.
• Retrieve messages from the call center for daily appointments.
• Assist dispatchers in writing up send-backs.
• Check member files for accuracy in the system.
• Process monthly recertification and attendance verification reports.

QUALIFICATIONS REQUIRED

• Basic computer and typing skills.
• Able to work in a busy environment.
• Able to work independently or with a team.