Customer Service Representative - DC

Verida, Inc.; Washington; Presencial; USD 35.000 - 48.000; Jornada completa

Descripción de la vacante

Verida, Inc. in Washington, DC is seeking a Customer Service Representative (On-Site) to ensure accurate, courteous support for non-emergency medical transportation requests. You will handle scheduling, eligibility screening, and coordination with facilities to deliver timely services.

The role requires strong typing, basic computer skills, and the ability to work independently or as part of a team in a fast-paced environment. Full-time position with standard benefits.

Formación

• Must have basic computer and typing skills.
• Typing speed of 30 wpm or more.
• Able to work in a busy environment.
• Capable of working independently or as part of a team.

Responsabilidades

• Assist callers in a courteous and professional manner.
• Screen and determine eligibility for services.
• Gather accurate information to schedule transportation.
• Maintain up-to-date knowledge of local transport policies.
• Use trip scheduling and dispatch software effectively.
• Maintain confidentiality of client, company and employee data.
• Communicate with facilities and providers to coordinate services.
• Coordinate discharges with Trip Validation Specialist as needed.
• Inform Supervisor of scheduling or service issues.
• Complete required records and reports.
• Utilize telecommunications systems efficiently.

Conocimientos

Basic computer skills

Typing 30 wpm

Busy environment

Team oriented

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative - DC

Southeastrans General Full Time Admin Support Worker Washington, DC, US

LOCATION: On-Site in the District of Columbia

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS:

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

• Basic computer and typing skills
• Type 30 wpm
• Able to work in a busy environment
• Able to work independently or with a team