Customer Service Representative

Verida Inc; Indianapolis (IN); On-site; USD 21,000 - 25,000; Full time

Job summary

Verida Inc. in Indianapolis, IN seeks a Customer Service Representative to deliver accurate, courteous assistance for non-emergency medical transportation requests.

You will assist callers, verify information, and schedule the appropriate travel. The role requires basic computer and typing skills, the ability to work in a busy environment, and the capacity to work independently or with a team, while maintaining client, company and staff confidentiality.

Qualifications

• Basic computer and typing skills.
• Type 30 wpm.
• Able to work in a busy environment.
• Able to work independently or with a team.

Responsibilities

• Assists callers efficiently and in a polite, courteous and professional manner at all times.
• Conducts appropriate screening and eligibility functions.
• Obtains correct information to schedule appropriate modes of transportation.
• Maintains current knowledge of local operating transportation policies.
• Accurately and effectively uses trip scheduling and dispatch software.
• Maintains client, company and employee confidentiality.
• Communicates with facilities and/or providers as necessary to assure efficient transportation services.
• Coordination of urgent care and/or discharges with Trip Validation Specialist
• Keeps Supervisor informed concerning scheduling and/or service delivery problems
• Completes all required records and reports
• Effective use of telecommunications systems

Skills

Computer skills

Typing 30 wpm

Fast-paced work

Teamwork

Job description

Customer Service Representative

Compliance Full Time Admin Support Worker Indianapolis, IN, US

SUMMARY: This position is responsible for ensuring that all consumers receive accurate, courteous, and professional customer service related to requests for non-emergency medical transportation services

ESSENTIAL FUNCTIONS:

• Assists callers efficiently and in a polite, courteous and professional manner at all times.


• Conducts appropriate screening and eligibility functions.


• Obtains correct information to schedule appropriate modes of transportation.


• Maintains current knowledge of local operating transportation policies.


• Accurately and effectively uses trip scheduling and dispatch software.


• Maintains client, company and employee confidentiality.


• Communicates with facilities and/or providers as necessary to assure efficient transportation services.


• Coordination of urgent care and/or discharges with Trip Validation Specialist


• Keeps Supervisor informed concerning scheduling and/or service delivery problems


• Completes all required records and reports


• Effective use of telecommunications systems

REQUIRED SKILLS AND ABILITIES

• Basic computer and typing skills


• Type 30 wpm


• Able to work in a busy environment


• Able to work independently or with a team