Special Services Representative

Verida Inc; Little Rock (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Southeastrans is seeking a Special Services Representative in Little Rock, AR to ensure courteous, professional customer service for members requiring recurring transportation.

Responsibilities include data entry, HIPAA compliance, scheduling, and coordinating with providers and medical facilities to maintain clear communication and efficient service.

Qualifications

• Basic computer and typing skills.
• Able to work in a busy environment.
• Able to work independently or with a team.

Responsibilities

• Assist members efficiently and courteously with transportation concerns.
• Maintain data accurately entered in systems.
• Adhere to HIPAA guidelines regarding member confidentiality.
• Handle attendance and scheduling tasks and verify documentation.
• Coordinate standing orders and subscription trips using the NET InSight transportation management system.
• Support dispatchers and medical facilities with necessary paperwork.

Skills

Computer skills

Typing

Independent work

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Special Services Representative

Southeastrans General Full Time Admin Support Worker Little Rock, AR, US

SUMMARY: This position is responsible for ensuring that members who require re-occurring transportation receive courteous and professional customer service.

ESSENTIAL FUNCTIONS

• Assist members efficiently and in a timely manner by projecting a polite, courteous and professional attitude at all times.
• Assist members with all transportation concerns.
• Maintain accurately entered data.
• Adhere to HIPAA guidelines regarding member confidentiality.
• Maintain an acceptable attendance and tardiness record.
• Schedule standing orders and demand trips using the NET InSight® transportation management system.
• Schedule subscription trips to providers according to the Provider Assignment roster
• Maintain professionalism when dealing with medical facilities.
• Provide clinical staff, member providers, and members with the necessary paperwork to maintain clear communication.
• Insurance verification for both dialysis and nursing home patients.
• Retrieve messages from the call center for daily appointments.
• Assist dispatchers in writing up send-backs.
• Check member files for accuracy in the system.
• Process monthly recertification and attendance verification reports.

QUALIFICATIONS REQUIRED

• Basic computer and typing skills.
• Able to work in a busy environment.
• Able to work independently or with a team.