Customer Service Representative

Jobtailor; Norfolk (VA); On-site; USD 36,000 - 48,000; Full time

Job summary

Jobtailor in Norfolk, VA seeks a motivated professional to serve as the first point of contact for members, delivering support with empathy, clarity, and confidence while navigating multiple systems.

You will simplify financial products into clear guidance, assist members with accounts, cards, loans, savings, and retirement planning, and build lasting relationships by identifying opportunities to offer the right solutions to help members achieve their goals.

Qualifications

• Strong communication skills and passion for helping people.
• Ability to adapt in a fast-paced environment where every interaction is unique.
• Curiosity and a growth mindset.
• No prior experience needed; training and support provided.

Responsibilities

• Serve as the first point of contact, delivering support with empathy, clarity, and confidence
• Simplify complex financial products and services into clear, easy-to-understand guidance
• Navigate multiple systems while staying fully present in each conversation
• Assist members with accounts, cards, loans, savings, and retirement planning
• Identify opportunities to offer appropriate solutions, help members achieve their goals, and build lasting relationships

Skills

Strong communication

Empathy

Adaptability

Growth mindset

Job description

• Serve as the first point of contact, delivering support with empathy, clarity, and confidence
• Simplify complex financial products and services into clear, easy-to-understand guidance
• Navigate multiple systems while staying fully present in each conversation
• Assist members with accounts, cards, loans, savings, and retirement planning
• Identify opportunities to offer appropriate solutions, help members achieve their goals, and build lasting relationships

Requirements

• Strong communication skills and a genuine passion for helping people
• Ability to adapt in a fast-paced environment where every interaction is unique
• Curiosity and a growth mindset
• No prior experience needed; training and support are provided

Core Competencies

Demonstrates strong communication skills and the ability to simplify complex financial products for members. Capable of building lasting relationships while providing empathetic support in a fast-paced environment.

Highest-signal resume keywords

• Strong Communication Skills
• Empathy
• Adaptability
• Customer Relationship Building
• Growth Mindset

Soft Skills

• Empathy
• Curiosity
• Passion for Helping People

Industry Keywords

• Financial Products
• Account Management
• Loan Assistance
• Savings Planning
• Retirement Planning