Remote Escalation & Growth Specialist

Filetwigbay; Buffalo (NY); A distancia; USD 69.000 - 110.000; Jornada completa

Descripción de la vacante

Procter & Gamble in Buffalo, NY is seeking a Customer Service Representative to drive escalation management, multi-channel campaigns, and churn prevention while working in a remote, autonomy-rich team.

This role offers a base salary of $69,000 to $110,000 with a clear growth plan, mentorship, and flexible work arrangements, plus the opportunity to advance on the Procter & Gamble ladder.

Formación

• Experience with escalation management and customer advocacy.
• Ability to drive multi-channel campaigns and lead generation.
• Strong written and verbal communication.

Responsabilidades

• Develop and execute multi-channel campaigns that drive qualified leads for Procter & Gamble
• Manage event sponsorships and lead-capture programs across Buffalo, NY
• Keep the CRM honest so forecasts at Procter & Gamble mean something
• Rewrite the one-pager until a Buffalo stranger gets it in ten seconds
• Spot which Buffalo accounts are about to churn and win them back

Conocimientos

Escalation management

Remote autonomy

Integrity

Process improvement

Persuasive communication

Descripción del empleo

Procter & Gamble in Buffalo, NY is seeking a Customer Service Representative to drive escalation management, multi-channel campaigns, and churn prevention while working in a remote, autonomy-rich team.

This role offers a base salary of $69,000 to $110,000 with a clear growth plan, mentorship, and flexible work arrangements, plus the opportunity to advance on the Procter & Gamble ladder.