Customer Service Representative

01604 HM Pacific Northwest, Inc.; Bothell (WA); On-site; USD 56,000 - 69,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental, Vision

HSA, HRA, FSA

AD&D and Life Insurance

Paid bonding leave

Paid vacation

Paid sick leave

Paid holidays

Job summary

Heidelberg Materials is seeking a Customer Service Representative to provide exceptional support by handling inquiries, processing orders, and coordinating with internal teams. The role emphasizes accuracy, timely communication, and customer satisfaction within a fast-paced office environment.

The successful candidate will engage with drivers, sales, and operations while maintaining detailed records and contributing to efficient operations.

Qualifications

• Strong customer service mindset and relationship building.
• Effective verbal and written communication across diverse audiences.
• Strong organizational skills with attention to detail and multitasking.
• Proficiency with business systems, technology, and data entry.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Respond to customer inquiries, requests, and concerns promptly.
• Process orders, quotations, and transactions with accuracy and record-keeping.
• Coordinate with operations, dispatch, sales, and accounting for seamless support.
• Monitor accounts and communicate updates on orders, deliveries, and service requests.
• Identify opportunities to improve customer satisfaction and efficiency.

Skills

Customer service orientation

Verbal & written communication

Organization & multitasking

Business systems & data entry

Initiative & problem solving

Job description

Line of Business: Other RMC Pay Range: $56,270.00 – $69,396.66

Customer Service Representative

About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

What You'll Be Doing

Provide exceptional customer service by responding to customer inquiries, requests, and concerns in a timely and professional manner. Process orders, quotations, and customer transactions accurately while maintaining detailed records. Coordinate with operations, dispatch, sales, and accounting teams to ensure seamless customer support and issue resolution. Monitor customer accounts and proactively communicate updates regarding orders, deliveries, and service requests. Identify opportunities to improve customer satisfaction and contribute to efficient business operations.

What Are We Looking For

• Strong customer service mindset with a commitment to building positive customer relationships.
• Effective verbal and written communication skills with the ability to interact professionally across diverse audiences.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency with business systems, technology, and data entry while maintaining accuracy.
• Initiative, problem solving ability, and the capacity to work both independently and collaboratively in a team environment.

Work Environment

Primarily office based environment with regular interaction with customers, drivers, sales teams, and operational staff. Fast paced setting that requires effective multitasking, adaptability, and strong attention to detail. May require extended periods of sitting, computer use, and telephone communication.

What We Offer

Competitive base salary.

401(k) retirement savings plan with an automatic company contribution as well as matching contributions.

• Medical, Dental, and Vision
• Prescription Drug Benefits Health Saving Savings Account (HSA)
• Health Reimbursement Account (HRA) and Flexible Spending Account (FSA)
• AD&D
• Short- and Long-Term Disability Coverage as well as Basic Life Insurance
• Paid Bonding Leave
• 15 days of Paid Vacation
• 40 hours of Paid Sick Leave
• 10 Paid Holidays

Equal Opportunity Employer - Minority / Female / Veteran / Disabled.

Shaping the future, building successes

Heidelberg Materials – your springboard into the future of the construction materials industry. As a globally leading company in the construction sector, we manufacture one of the most widely used products, paving the way not only toward more sustainable production but also toward your personal success story. Our bold and innovative approach focuses on massive CO₂ reduction, efficient recycling technologies, and digital solutions – setting new standards for the industry. In our globally connected and locally rooted community, your ideas have the power to shape a better tomorrow for people. With us, you’re not just shaping the industry’s future; you’re shaping your own. Let’s get to work!

Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions with leading market positions in cement, aggregates, and ready-mixed concrete. We are represented in more than 50 countries with around 51,000 employees at almost 3,000 locations. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.