Customer Service Representative

TWO MEN AND A TRUCK®; Wickliffe (OH); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Health insurance

401k match up to 4%

Paid vacation and holidays

Job summary

TWO MEN AND A TRUCK® in Wickliffe, Ohio is seeking enthusiastic individuals for a customer service and sales role. In this position, you'll utilize your strategic selling skills to build relationships with customers while providing outstanding service on all inquiries.

The position offers a base pay of $15/hour along with health insurance, career advancement opportunities, paid vacation, and a 401k match. You will be managing customer interactions and recommending services based on their needs.

Qualifications

• Minimum 1 year of experience in sales and/or customer service.
• Ability to work effectively with diverse personalities.
• Willingness to submit to background check and drug screening.

Responsibilities

• Provide outstanding customer service on all calls and online inquiries.
• Recommend moving services based on customer needs.
• Input information into internal software to schedule moves.
• Follow up with customers to gather feedback on services.
• Prepare move-related paperwork.

Skills

Customer service

Sales experience

Effective communication

Multi-tasking

Problem-solving

Education

High school diploma or GED

Associate degree in a related field

Job description

Overview

TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

• Base pay of $15/hour.
• Opportunities to earn commission dependent on experience.
• Health insurance available.
• Career advancement opportunities.
• Paid vacation and holidays after one year of employment.
• 401k match up to 4%!
• Monday – Friday, 9 a.m. – 5 p.m.
• Saturday, 8 a.m. – 12 p.m., as needed

What You’ll Do

• Provide outstanding customer service on all calls and online inquiries.
• Recommend moving services and products based on cost, availability, and customer specifications.
• Input information into internal move software to provide accurate moving estimates and schedule moves.
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.
• Prepare move-related paperwork and documents.
• All other duties as assigned.

What We’re Looking For

• High school diploma or GED; Associate degree in a related field preferred.
• At least 1 year of sales and/or customer service experience.
• Excellent customer service skills: effective listening and communication.
• Ability to multi-task and enter customer data into move software while on the phone.
• Confidence to initiate customer contact and comfortable asking for the sale.
• Willing to submit to pre-employment background check and drug screen.
• Creative problem-solving skills.
• Exceptional organization and time management skills.
• Strong team player who works productively with a wide range of people and personalities.
• Bilingual is a plus.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Wickliffe, Ohio. The employer at this location is NorthCoast Moving Enterprises.