Customer Service Representative

TWO MEN AND A TRUCK®; Brook Park (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Base pay of $15/hour

Commission opportunities

Health insurance

Career advancement

Paid vacation and holidays

401k match up to 4%

Job summary

TWO MEN AND A TRUCK® is hiring enthusiastic customer-focused individuals for a role in Brook Park, Ohio. This position involves using strategic selling skills to build customer relationships, ensuring high-quality service, and managing inquiries efficiently.

The successful candidate will be responsible for providing outstanding customer service, recommending services based on customer needs, and inputting necessary information into internal software. Strong communication and organization skills are essential, along with a commitment to customer satisfaction.

Qualifications

• 1 year of sales and/or customer service experience required.
• Excellent customer service skills and effective listening.
• Ability to juggle multiple tasks.

Responsibilities

• Provide outstanding customer service on all calls.
• Recommend moving services and products based on customer needs.
• Input information into internal moving software.

Skills

Customer service skills

Communication

Sales ability

Multi-tasking

Organization

Education

High school diploma or GED; Associate degree preferred

Job description

TWO MEN AND A TRUCK® is NOW HIRING enthusiastic, customer focused individuals! In this role, you will use your strategic selling skills and in-depth knowledge of company services to build relationships with our customers. This is a great role for those who are self-starting and enjoy a fast-paced work environment.

What We Offer

• Base pay of $15/hour.
• Opportunities to earn commission dependent on experience.
• Health insurance available.
• Career advancement opportunities.
• Paid vacation and holidays after one year of employment.
• 401k match up to 4%.
• Monday – Friday, 9 a.m. – 5 p.m.
• Saturday, 8 a.m. – 12 p.m., as needed.

What You’ll Do

• Provide outstanding customer service on all calls and online inquiries.
• Recommend moving services and products based on cost, availability, and customer specifications.
• Input information into internal move software to provide accurate moving estimates and schedule moves.
• Obtain customer feedback through follow-up calls, both during and after moves; calmly and professionally handle customer concerns.
• Prepare move-related paperwork and documents.
• All other duties as assigned.

What We’re Looking For

• High school diploma or GED; Associate degree in a related field preferred.
• At least 1 year of sales and/or customer service experience.
• Excellent customer service skills: effective listening and communication.
• Ability to multi-task and enter customer data into move software while on the phone.
• Confidence to initiate customer contact and comfortable asking for the sale.
• Willing to submit to pre-employment background check and drug screen.
• Creative problem-solving skills.
• Exceptional organization and time management skills.
• Strong team player who works productively with a wide range of people and personalities.
• Bilingual is a plus.

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Brook Park, Ohio. The employer at this location is NorthCoast Moving Enterprises.