Customer Service Representative

Martin Price Agency LLC; Birmingham (AL); On-site; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

A leading insurance agency in Birmingham, Alabama, is seeking an Insurance Customer Service Representative to be a key point of contact for clients. The role focuses on providing timely and accurate information, resolving issues, and enhancing the customer experience. Candidates must demonstrate excellent communication skills, detail orientation, and a proactive problem-solving attitude. This position offers opportunities for professional growth and development while handling inquiries and assisting clients with various insurance-related matters.

Qualifications

• Interest in marketing products and services based on customer needs.
• Ability to work in a team environment.
• Able to learn computer functions.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Respond promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns.
• Use a needs-based review process to educate customers about insurance options.

Skills

Excellent communication skills

Detail oriented

Proactive in problem-solving

People-oriented

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment