Customer Service Representative

John Lee - GEICO Local Office; King of Prussia (PA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Base salary + commission potential

Job summary

An insurance agency located in King of Prussia, PA, is seeking an Insurance Customer Service Representative. Your role will involve providing clients with timely information, resolving issues, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills and be people-oriented. This position offers a competitive salary along with bonuses based on performance, and a flexible schedule.

Qualifications

• Interest in marketing products and services based on customer needs.
• Able to learn computer functions.
• Ability to work in a team environment.
• Proactive in problem-solving and able to learn computer functions.
• Ability to work effectively in a team environment.
• Bilingual Spanish preferred.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Excellent communication skills

People-oriented

Detail oriented

Proactive in problem-solving

Bilingual Spanish preferred

Team collaboration

Bilingual Spanish

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development
• This position offers a base salary + commission potential!

Position Overview

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment
• Bilingual Spanish preferred