Customer Service Representative

Kamer Agency - Farm Bureau; Holland (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Michigan seeks an Insurance Customer Service Representative to provide exceptional support to clients. In this role, you will establish and maintain customer relationships, respond to inquiries, and assist clients with their insurance policies. The ideal candidate has excellent communication skills, is detail-oriented, and holds a Property/Casualty insurance license. This position offers a competitive salary and benefits, along with opportunities for advancement.

Qualifications

• Interest in marketing products and services based on customer needs.
• Able to learn computer functions.
• Detail oriented and able to multi-task.
• Proactive in problem-solving.
• Able to learn computer functions.
• Ability to work in a team environment.
• Property/Casualty insurance license.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues or concerns with empathy.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Excellent communication skills - written, verbal, and listening

Detail oriented

Proactive in problem-solving

Teamwork

Multi-tasking

Proactive problem-solving

Team player

Education

Property/Casualty insurance license

Job description

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• Detail oriented and able to multi-task
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment
• Property/Casualty insurance license