Customer Service Representative

Sarkella & Associates; South Lyon (MI); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Sarkella & Associates is looking for an Insurance Customer Service Representative to provide timely and accurate support for our clients. You will respond to inquiries, resolve issues, and assist clients with their insurance policies. Strong communication skills and a customer-oriented approach are required. This position offers a competitive salary, performance bonuses, and opportunities for advancement. If you enjoy problem-solving and building relationships, we want to hear from you.

Qualifications

• Interest in marketing products and services based on customer needs.
• Able to learn computer functions.
• Ability to work in a team environment.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Skills

Excellent communication skills

People-oriented

Detail oriented

Proactive in problem-solving

Job description

Benefits

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment