Customer Service Representative

The Reeves Agency; Bedford (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

A reputable insurance agency in Texas seeks an Insurance Customer Service Representative. This role involves establishing relationships with clients, responding to inquiries, and providing information about insurance policies and claims. Applicants must possess excellent communication skills and a proactive attitude toward problem-solving. Opportunities for advancement and a competitive salary are offered, along with various attractive benefits like license reimbursement and paid time off.

Qualifications

• Interest in marketing products and services based on customer needs.
• Proven excellent communication skills, both written and verbal.
• Detail-oriented and proactive in problem-solving.
• Proactive problem-solving mindset and willingness to learn.
• Team player who collaborates well in a fast-paced environment.
• Ability to learn computer functions and use standard software.

Responsibilities

• Establish customer relationships and follow up as needed.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues with empathy and professionalism.
• Educate customers about insurance options using a needs-based approach.

Skills

Excellent communication skills

Detail oriented

Proactive in problem-solving

People-oriented

Able to learn computer functions

Able to work in a team environment

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Position Overview:

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Able to work in a team environment