Customer Service Representative

Yukimura and Associates - Allstate Insurance; Lihue (HI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Job summary

Yukimura and Associates - Allstate Insurance in Lihue is looking for an Insurance Customer Service Representative. This role involves providing support and information to clients on various insurance-related matters, ensuring a positive customer experience.

Key responsibilities include responding to inquiries, assisting with policy changes, and building customer relationships. Strong communication skills and a proactive approach to problem-solving are essential. Competitive salary and various benefits offered.

Qualifications

• Interest in marketing products and services based on customer needs.
• Able to learn computer functions.
• Ability to work in a team environment.

Responsibilities

• Establish customer relationships and follow up with customers.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies, coverage details, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues with empathy and professionalism.

Skills

Excellent communication skills - written, verbal, and listening

Detail oriented

Proactive in problem-solving

People-oriented

Job description

Benefits

• License reimbursement
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Position Overview

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies, coverage details, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment