Customer Service Representative

North Suburban Agencies, Inc.; Minneapolis (MN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

North Suburban Agencies, Inc. in Minneapolis seeks a Customer Service Representative to be a main contact for clients, delivering accurate information and a positive experience.

You will respond to inquiries by phone and email, explain policies, assist with changes and renewals, and handle claims processes with empathy.

Benefits include 401(k) matching, health insurance, paid time off, flexible schedule, and opportunities for advancement.

Qualifications

• Excellent written and verbal communication skills.
• People-oriented and detail-focused.
• Willingness to obtain P&C license.
• Ability to work in a team and learn computer applications.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies, coverage details, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues with empathy and professionalism.
• Use a customer-focused, needs-based approach to educate customers about insurance options.

Skills

Excellent communication

People-oriented

Detail oriented

Proactive problem solving

Team player

Willingness to obtain P&C license

Learn computer functions

Prior office experience

Marketing insurance products interest

Job description

Position Overview

As a Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Benefits

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Establish customer relationships and follow up with customers, as needed.
• Responding promptly to customer inquiries via phone and email.
• Providing information about insurance policies, coverage details, and claims processes.
• Assisting clients with policy changes, updates, and renewals.
• Investigating and resolving customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements

• Interest in marketing products and services based on customer needs
• Excellent communication skills - written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment
• Prior office experience
• Willingness to obtain P&C license