Customer Service Representative

The Swab Agency - Farm Bureau Insurance; Bridgman (MI); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

License Reimbursement

401(k) Matching

Performance Bonus

Competitive Salary

Opportunity for Advancement

Paid Time Off

Training & Development

Job summary

An established industry player is seeking an Insurance Customer Service Representative to enhance client relations and ensure satisfaction. In this dynamic role, you will be the first point of contact for clients, addressing their inquiries and resolving issues with empathy and professionalism. Your expertise will help clients navigate their insurance options while fostering long-term relationships. If you are detail-oriented, possess excellent communication skills, and thrive in a team environment, this opportunity allows you to make a meaningful impact while advancing your career in the insurance sector.

Qualifications

• Interest in marketing products based on customer needs.
• Ability to work in a team environment and learn quickly.

Responsibilities

• Establish and maintain customer relationships, providing timely support.
• Respond to inquiries regarding insurance policies and claims.

Skills

Communication Skills

Problem-Solving

Detail Orientation

Customer Service

Education

Property/Casualty Insurance License

Tools

Computer Functions

Job description

Benefits:

License reimbursement

401(k) matching

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Position Overview:

As an Insurance Customer Service Representative, you will be a key point of contact for our clients, providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

Responsibilities:

Establish customer relationships and follow up with customers, as needed.

Responding promptly to customer inquiries via phone and email.

Providing information about insurance policies, coverage details, and claims processes.

Assisting clients with policy changes, updates, and renewals.

Investigating and resolving customer issues or concerns with empathy and professionalism.

Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

Interest in marketing products and services based on customer needs

Excellent communication skills - written, verbal, and listening

People-oriented

Detail oriented

Proactive in problem-solving

Able to learn computer functions

Ability to work in a team environment

Property/Casualty insurance license (must be able to obtain, current licensees preferred)