Call Center representative

Michels Development LLC; New York (NY); On-site; USD 32,000 - 46,000; Full time

Job summary

Michels Development LLC in New York seeks a Call Center Representative to assist customers with product and service information and to resolve technical issues.

You will handle inquiries, provide accurate product details, troubleshoot issues, and document interactions to keep customer records up to date.

The role emphasizes clear communication and a friendly, professional demeanor to build trust with clients.

Qualifications

• Experience in customer service or related fields.
• Strong written and verbal communication.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Troubleshoot and resolve product issues.
• Document and update customer records.
• Develop and maintain a knowledgebase of the evolving products and services.

Skills

Customer service

Communication skills

Multitasking

Rapport building

Job description

We are seeking a Call Center Representative to join our team!You will be responsible forhelpingcustomers by providing product and service information and resolvingtechnical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provideinformation about the products and services
• Troubleshoot and resolveproduct issues and concerns
• Document and updatecustomer records based oninteractions
• Develop and maintain a knowledgebase of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills