Call Center Representative

Michels Development LLC; Philadelphia (Philadelphia County); On-site; USD 35,000 - 45,000; Full time

Job summary

Michels Development LLC is seeking a Call Center Representative to join our team in Philadelphia. In this role, you will handle customer inquiries and provide information about our products and services.

The ideal candidate will have previous experience in customer service or sales, possess excellent communication skills, and be able to multitask effectively.

Qualifications

• Previous experience in customer service or sales.
• Ability to build rapport with clients.
• Excellent written and verbal communication skills.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about products and services.
• Troubleshoot and resolve product issues.
• Document and update customer records.
• Develop a knowledge base of products and services.

Skills

Customer service experience

Sales experience

Communication skills

Multitasking

Rapport building

Job description

We are seeking a Call Center Representative to join our team!You will be responsible forhelpingcustomers by providing product and service information and resolvingtechnical issues.

Responsibilities

• Handle customer inquiries and complaints
• Provideinformation about the products and services
• Troubleshoot and resolveproduct issues and concerns
• Document and updatecustomer records based oninteractions
• Develop and maintain a knowledgebase of the evolving products and services

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills