Client Service Representative

Pet Services of Washington, P.S.; Dallas (TX); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid vacation

Paid sick days

401(k)

Pet discounts

Job summary

Pet Services of Washington, P.S. in Dallas, TX is seeking a full-time Receptionist / Client Service Representative to join our front office team, handling phones, scheduling, client communications, and basic medical records management for multiple doctors.

The ideal candidate is outgoing, professional, tech-savvy, able to juggle multiple tasks, and comfortable with animals. Veterinary experience is helpful but not required; weekend shifts and flexible availability are expected as part of this

Qualifications

• Experience in customer service or front-desk roles is required.
• Ability to manage multiple tasks and maintain professional communication.
• Comfort with computers and basic record-keeping is needed.

Responsibilities

• Answer phones, greet clients, and schedule appointments for multiple doctors.
• Communicate clearly with clients about services, products, and medical records.
• Assist with daily front-office duties and maintain a positive, welcoming environment.

Skills

Customer service

Multi-line phone handling

Computer skills

Communication

Job description

Receptionist / Client Service Representative / CSR

We are looking for a full time receptionist to join our team. We rely heavily on our front office to guarantee we are exceeding our mission to ensure your pet's health is our top priority and excellent service is our goal. With every opportunity, we aim to provide an exceptional client service experience and unparalleled patient care. If you enjoy working with people and animals, then this might be the right place for you.

Because we are so dedicated to providing our clients with the best service possible, the candidate must be outgoing, polite, and friendly. He or she must be comfortable working with computers, and staying abreast on changes and advancements in technology. He or she must be able to maintain a positive attitude while working with clients and fellow employees. Working well with others is necessary to function smoothly in this atmosphere. He or she must communicate professionally, clearly, and in a friendly manner both written and verbally. He or she must be able to handle multiple telephone lines as well as daily financial transactions, managing an appointment schedule for multiple doctors, discussing available services and products with clients and managing medical records.

Some heavy lifting is required as well as regular thorough cleaning. Veterinary experience is very helpful but not required. Experience in any area of customer service is required as well as some Saturday shifts and flexible availability.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer. For a complete EEO statement please see our career page at vcacareers.com.