Customer Service Representative

ServiceNow; Anaheim (CA); On-site; USD 67,000 - 100,000; Part time

Job summary

ServiceNow is seeking a Customer Service Representative in Anaheim, CA to accelerate our growth in a fast-moving market. You will own the handoff between Intercom and our CRM, build territory plans, and nurture relationships with local prospects.

We value someone who can stand behind estimates, takes accountability in a contract role, and brings a hands-on, empathetic approach to closing deals. On-site work in Anaheim is expected with relocation optional.

Qualifications

• Bachelor's degree in a related field, or equivalent practical experience.
• At least 1 year of experience making estimates and being accountable.
• Ability to manage slow-to-anger outcomes in a contract role.
• Experience working on-site in Anaheim, CA or willingness to relocate.

Responsibilities

• Own the handoff doc between Intercom and CRM.
• Develop a territory plan for the Anaheim market.
• Build relationships with prospects in Anaheim.
• Turn churned logos into win-back targets with a plan.
• Pull a high-energy case study to close stalled deals.
• Hunt for partnership angles in Anaheim that others haven't tried.

Skills

Estimation

Accountability

Judgment

Empathy

Relationship building

CRM software

Education

Bachelor's degree or equivalent experience

Tools

Intercom

CRM

Job description

ServiceNow opened a Customer Service Representative position because our Anaheim customers are buying faster than our team can keep up. Own your projects, earn $67,000 - $100,000, and grow with a team that turns 1 years of Problem Solving into real results.

Key Responsibilities

• Hunt for partnership angles no one in Anaheim, CA has tried
• Own the handoff doc that keeps nothing falling between Intercom and CRM
• Hand the Customer Service Representative crew a territory plan they can actually run
• Build and nurture relationships with prospects across the Anaheim, CA market
• Pull the high-energy case study that closes a stalled Anaheim deal
• Turn churned sales marketing logos into win-back targets with a plan

What You'll Bring

• At least 1 years of standing behind your own estimates
• Comfort being accountable for a slow-to-anger outcome in a contract role
• Bachelor's degree in a related field, or equivalent practical experience
• Junior-caliber judgment about when to elevate and when to absorb
• Judgment seasoned by at least 1 years of real consequences
• The kind of empathy that makes hard feedback land softly
• Prior experience working on-site in Anaheim, CA, or willingness to relocate

ServiceNow exists to solve hard sales marketing problems with an inclusive approach and an Anaheim, CA-rooted culture. We give people real $67,000 - $100,000 stakes in the outcome so ownership stops being a buzzword.

Expect $67,000 - $100,000, a hybrid Anaheim office, generous PTO, and leaders who treat your development as a real priority.