Anaheim Customer Advocate - Hybrid Office, $67k-$100k

ServiceNow; Anaheim (CA); On-site; USD 67,000 - 100,000; Part time

Job summary

ServiceNow is seeking a Customer Service Representative in Anaheim, CA to accelerate our growth in a fast-moving market. You will own the handoff between Intercom and our CRM, build territory plans, and nurture relationships with local prospects.

We value someone who can stand behind estimates, takes accountability in a contract role, and brings a hands-on, empathetic approach to closing deals. On-site work in Anaheim is expected with relocation optional.

Qualifications

• Bachelor's degree in a related field, or equivalent practical experience.
• At least 1 year of experience making estimates and being accountable.
• Ability to manage slow-to-anger outcomes in a contract role.
• Experience working on-site in Anaheim, CA or willingness to relocate.

Responsibilities

• Own the handoff doc between Intercom and CRM.
• Develop a territory plan for the Anaheim market.
• Build relationships with prospects in Anaheim.
• Turn churned logos into win-back targets with a plan.
• Pull a high-energy case study to close stalled deals.
• Hunt for partnership angles in Anaheim that others haven't tried.

Skills

Estimation

Accountability

Judgment

Empathy

Relationship building

CRM software

Education

Bachelor's degree or equivalent experience

Tools

Intercom

CRM

Job description

ServiceNow is seeking a Customer Service Representative in Anaheim, CA to accelerate our growth in a fast-moving market. You will own the handoff between Intercom and our CRM, build territory plans, and nurture relationships with local prospects.

We value someone who can stand behind estimates, takes accountability in a contract role, and brings a hands-on, empathetic approach to closing deals. On-site work in Anaheim is expected with relocation optional.