Senior Customer Service Representative

Cloudwave Technologies Pvt Ltd; Greensboro (NC); On-site; USD 68,000 - 104,000; Full time

Benefits offered by this job

Mentorship program

Benefits package

Job summary

CloudWave Technologies is hiring a contract Senior Customer Service Representative who can speak to a CFO and a Greensboro small-business owner in the same afternoon. This high-energy role offers $68,000 - $104,000, full ownership of ServiceNow projects, and the support of a team that ships together.

Ask anyone in Greensboro about CloudWave Technologies and you'll hear a forward-thinking crew that ships fast and emphasizes cultural awareness.

Qualifications

• 7+ years navigating the politics that sales marketing work attracts.
• A clear point of view, held loosely yet defended well.
• Experience thriving in a deadline-driven, iterative environment.

Responsibilities

• Run experiments on sales marketing messaging and keep only what converts.
• Identify and pursue new business opportunities throughout NC.
• Set the weekly cadence that keeps CloudWave Technologies reps accountable.
• Chase down warm referrals before competitors in Greensboro get the call.
• Qualify inbound leads and route them through the sales funnel efficiently.
• Find the high-energy hook that makes Greensboro, NC prospects lean in.
• Turn churned sales marketing logos into win-back targets with a plan.

Skills

Strong rapport-building

7+ years navigating politics

Clear point of view

Deadline-driven

Job description

CloudWave Technologies is hiring a contract Senior Customer Service Representative who can speak to a CFO and a Greensboro small-business owner in the same afternoon. This high-energy role offers $68,000 - $104,000, full ownership of ServiceNow projects, and the support of a team that ships together.

Key Responsibilities

• Run experiments on sales marketing messaging and keep only what converts
• Identify and pursue new business opportunities throughout NC
• Set the weekly cadence that keeps CloudWave Technologies reps accountable
• Chase down warm referrals before competitors in Greensboro get the call
• Qualify inbound leads and route them through the sales funnel efficiently
• Find the high-energy hook that makes Greensboro, NC prospects lean in
• Turn churned sales marketing logos into win-back targets with a plan

What You'll Bring

• Strong rapport-building skills and a genuinely positive presence
• 7+ years navigating the politics that sales marketing work attracts
• A point of view, held loosely and defended well
• Experience thriving in an endlessly-iterating, deadline-driven setting like CloudWave Technologies

Ask anyone in Greensboro about CloudWave Technologies and you'll hear the same thing: a forward-thinking crew that ships fast and sweats the Cultural Awareness details. Psychological safety is something we actively build, so disagreeing in good faith is encouraged.

At $68,000 - $104,000, with mentorship and a benefits suite to match, this Senior Customer Service Representative seat at CloudWave Technologies is built for people who want to rise.

We are reviewing Leadership and Customer Satisfaction Surveys backgrounds on a daily basis for this seat.

Pair your ServiceNow with our Cultural Awareness-heavy team and watch what CloudWave Technologies can build.